Knowledge Base/Troubleshooting
Google: Trouble logging into your account: 'Incorrect user name or password'
Jump Desktop Support
posted this on April 15, 2010 02:21
Follow these steps if you're seeing an 'Incorrect/bad user name or password' message on your iPad / iPhone / iPod Touch or PC.
- First check to make sure you are using a Google account to log in. Accounts ending with @gmail.com and @googlemail.com will work. Domains hosted on Google Apps will also work. Adwords and analytics only accounts will not work. You can create a new Gmail account here: https://mail.google.com/mail/signup
- Next, double check your email address and password. You must make sure you enter your full gmail address (i.e jumpdesktop@gmail.com). Tip: A common mistake is to incorrectly use @gmail.com when your actual email address ends with @googlemail.com.
- If you have Google's 2 step authentication turned on please make sure you generate an application specific password for Jump: Signing in using application specific passwords.
- If this still doesn't work, try changing your Gmail password and try again. This usually solves most problems.
Related: Can't connect to Google Servers
Comments
the jump desktop on my laptop wont loggin.......it keeps going from offline to logging in, back to offline
@Steve, Jump requires access to the following server: talk.google.com port 443. You won't be able to login if talk.google.com:443 is blocked on your network. From what you're saying, thats what it sounds like (unfortunately).
infuriating, that's what this is. I try to log into a PC that I've successfully logged into in the past and I get this incessant error. NOTHING has changed, I have followed all the trouble shooting, checked pors etc and it just won't work.
Can I request refund?
@Jeff Sorry you're having trouble. Have you by any chance turned on Google's two step authentication? If so, you might need generate an application specific password as described here .
@Swamp - you can connect through your lan if you want. You'll just to need to configure Jump manually using an IP address.