Knowledge Base/Guides

Jump Desktop Viewer: Free Remote Desktop for your PC

Jump Desktop Support
posted this on May 06, 2011 03:32

The Jump Desktop Viewer application for the PC lets you connect to your PC or Mac from another PC. It's a great alternative when you don't have your iPad or iPhone with you and want to connect to your computer from another PC. Best of all - it's completely free. There are no recurring charges, you don't even need to purchase Jump for iOS to make use of the Viewer app.

This article will give you a quick tour on how to use Jump Desktop Viewer.

Note: This article assumes you've already configured another PC or Mac using a Gmail account and Jump Desktop's automatic configuration steps.


Jump Desktop Viewer

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First, if you havn't already - please make sure to download and install the Jump Desktop Installer package: Jump Desktop Installer Download.

Launch the Jump Desktop Viewer by clicking: Start -> Programs -> Jump Desktop -> Jump Desktop Viewer

Basics

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Then, enter the your Gmail credentials (the same one you used to configure Jump on your PC) and click Sign In.

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Once you sign in, you'll see a list of all your computers signed into the same Gmail account.

1) The indicator to the left of your computer's name turns green when your computer is online.
2) Click the Connect button to connect to your computer. You'll be prompted for your VNC or RDP password after you connect to your computer.

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Thats it. You should be able to connect and control your computer now!

Suggestions / questions / feedback? Please open up a support ticket or email: support@jumpdesktop.com .

 

Comments

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Thom Kozik

When do you expect to have the equivalent Viewer client for us Mac users?

October 04, 2011 21:04
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Mohamed El Moghazi

I want to ask again

When do you expect to have the equivalent Viewer client for us Mac users?

October 06, 2011 04:37
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Jtanaka67

I too will ask again.

When do you expect to have the equivalent Viewer client for us Mac users?

October 09, 2011 00:56
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Jump Desktop Support
Phase Five Systems

Guys, we're working on this. To be notified when this is available sign up here: http://jumpdesktop.com/signup .

November 05, 2011 06:14
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jAson Entner

yes, I bought the app because you advertised this as well.  seems a bit odd that you don't have a mac client when you make a iPad app.

November 14, 2011 02:35
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Jump Desktop Support
Phase Five Systems

@jAson We're working on it. If you'd like to help beta test the Mac app - send mail to support@jumpdesktop.com and let us know you'd like to help beta test.

November 14, 2011 02:49
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Arwin

i'd like to know when you are going to launch this.. please make it happen. i purchased the app on my iPad and now just to able to control my office desk i installed parallel on my macbook air just to use the window based viewer. i am happy to ditch my parallel and go directly to my mac.

February 09, 2012 08:00
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Jump Desktop Support
Phase Five Systems

@Arwin - we're very close to a beta launch. Send mail to support@jumpdesktop.com and let them know you'd like to be part of the beta test. 

February 09, 2012 13:34
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Edward Hewlett

I too would like to be part of the Mac Viewer beta-testing team. I expressed my interest in joining the beta testing team way back in June of 2011 (Request #4088) - and again just a couple of days ago... and still have not heard back from you. Perhaps I am underqualified? I find it difficult to believe that you, having been "very close to a beta launch" in February 2012, still don't have at least a beta version of a Mac Jump Desktop Viewer...

If it makes any difference, I'd be more than willing to pay a small fee for a Mac viewing client.

March 29, 2012 09:55
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Jump Desktop Support
Phase Five Systems

@Edward Sorry about that - I've sent you the beta invite. 

March 30, 2012 16:38
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Rey Rios

If you are on the same WiFi, from safari you can type vnc://ip-address or vnc://hostname and it will let you access your remote system.  Only if you are in the same WiFi.

March 30, 2012 21:34
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George Herchenroether

Any update on when the Mac compatible viewer is going to be ready?

April 11, 2012 12:15
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Jump Desktop Support
Phase Five Systems

@George, we're beta testing right now. If you want to try it out send mail to support@jumpdesktop.com and ask to be entered into the Mac Viewer Beta.

April 11, 2012 12:51
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Justin Wong

Any reason this doesn't work on Windows? I can never view anything. After logging in, the viewer always says,"For instructions on how to add a computer visit: http://www.jumpdesktop.com/go" Going there, it says nothing about accessing my computers, which can already be accessed via the Mac application.

April 26, 2012 13:35
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Craig Bonham

Same issue here as Justin.  I am trying to use my windows based system to login to my mac, remotely.  I know that the computer is linked to my gmail account because i have no problem using my Android-based phone to login.  Why does the Windows-based Viewer not identify the computer linked to my gmail account??  

May 09, 2012 15:43
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Adam Logan

Has there been any recent update on the status of the Viewer client for the Mac? Last support post mentions they were Beta testing. I've signed up for the newsletter already, but wasn't sure if I've missed anything.

June 14, 2012 07:00
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Jump Desktop Support
Phase Five Systems

We've exited beta testing for Jump Mac Viewer. The first version (1.0.3) was submitted to Apple's Mac App Store about a week ago. We're currently waiting for Apple to review (and hopefully) approve the app. I'll update this thread when we hear back from Apple.

June 14, 2012 07:02
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Jump Desktop Support
Phase Five Systems

@Justin, @Craig: We're investigating the Windows Viewer problem right now.

June 14, 2012 07:03
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Ryan Goddard

How can I view my PC from a Mac?

June 21, 2012 14:44
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Jim Amato

Any update in the Jump Mac Viewer?

July 12, 2012 04:17
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Johmel Rey Pintor

When do you expect to have the equivalent Viewer client for us Mac users?

July 16, 2012 23:28
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Jump Desktop Support
Phase Five Systems

Hi,

Jump Desktop for Mac is now available for download via our website. It's a paid download. We're offering a 50% discount off the regular price for the next 24 hours. This discount is specifically for people subscribed to this thread - thank you for your patience.

To grab Jump Desktop for Mac follow these steps:

1. Open up the Jump Desktop for Mac page and click on the buy link.

2. Enter your information in the order form and then click next.

3. In the Update Coupon field enter the following coupon to get a 50% discount: JUMPEARLYBIRD . Please note: the coupon is only valid for the next 24 hours after which it will expire.

Users who wish to purchase Jump on the Mac Store: We're still working on this. Unfortunately the Mac App Store review process is taking much longer than usual - we're trying our best to push it along. The version of Jump that'll be available on the App Store is the same as the one you'll get via the purchase above. It has the same features and will be supported / updated in tandem with the App Store version of Jump. If you'd like to be notified when Jump is available on the Mac App Store please make sure you're subscribed to Jump Desktop News: http://jumpdesktop.com/signup .

If you have any further questions please feel free to contact us at: support@jumpdesktop.com

July 17, 2012 21:55
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Justin Wong

29.99, 14.99 after coupon !? 

I think I, along with many other users following this thread, were under the impression that this would be free software, along the likes of the PC edition. 

Clicking through, I had in mind a reasonable price being somewhere around $5 USD after coupon. It seems I'll have to stick with the beta and hope it isn't disabled.

 

July 17, 2012 22:11
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Jump Desktop Support
Phase Five Systems

@Justin: Sorry about giving guys the wrong impression.

Jump Desktop for Mac follows the same one-time purchase model as Jump for iOS and Android: A one-time purchase from either our web store or the Mac App Store gets you the app and full access to future versions of the app. (i.e. no monthly subscriptions etc). 

July 18, 2012 06:55
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Rey Rios

I concur with the comments about the pricing model for Jump Desktop for Mac.  I was looking for a Mac version of the PC version you already have for free.  You can argue that this is a better interface and UI and thus you have to charge more, but $29.00 is ridiculous and $15 is still expensive.  In my opinion, this should be priced around $5-9.  To put things in perspective, I can buy Pixelmator for $14.99, a software that can do a lot more than JDM!!

July 18, 2012 09:32
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Jump Desktop Support
Phase Five Systems

Guys: Jump Desktop for Mac is now available on the Mac App Store! 

@Rey thanks for the input regarding pricing. We're going to take this into consideration. In the meantime give Jump Desktop for Mac a try from our web store. If you're not satisfied with the purchase in anyway just email support and we'll issue a 100% refund - no questions asked (ps. it's easiest for us to give out refunds from the web store since we control the order).

July 18, 2012 22:01
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Jason Normandin

Hey Folks,

I'm confused by this thread. The folks are asking for the Mac version of the "Jump Desktop Viewer", not the server component. I have downloaded  the server from your website and there is no viewer option. Is the viewer somehow part of the package in the Mac APP store download? Can you extend the coupon code for another 24 hours? I would like to be able to at least try this app but $30 is a bit stiff. I am interested in this app to test performance so that is what I need to test. I would be connecting FROM a mac to both other Mac's and PC's.

 

Thanks

July 19, 2012 06:30
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Edward Hewlett

I have to concur with the concerns expressed above re pricing. I am happy to pay for a Mac Jump Desktop viewer - I find it absolutely invaluable and want Jump Desktop to have a viable business model that enables them to profit from and maintain this invaluable service - but when the Windows viewer is 100% free and other (admittedly less convenient) alternatives are available for free or for considerably less money, charging $30 for the Mac viewer seems exorbitant, to say the least. I would agree with Rey... $5 to $9.99 seems like a more reasonable price for the Mac viewer. Or I'd even be happy with a regular price of $15, if beta-testers were eligible for 50% off... :)

July 20, 2012 22:36
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josh osborne

Hi, I'm having the same problem reported above with the Windows Viewer.

Everything is working fine connecting to computers from my android devices, but if i sign into the windows viewer application, it just shows an emtpy list and says that I need to Add a Computer (even though i already have).

How can I make this work?

September 17, 2012 14:48
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Alexander Bush

This viewer is great, works perfectly with minimal set-up!!

October 01, 2012 18:39
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Tim Brooks

Just so I'm clear, I want to sum this up.  Please let me know if I have this wrong.

I purchased Jump on my iPad.  I downloaded the free applications on my Windows PC and Windows desktop.  I now can get to my desktop from by my iPad and my Windows PC.  Works great, rely on it a lot, etc., etc.  Now I have a new MacBook Pro, and I want to set up the viewer so I can access my Windows desktop.  To do that, however, will cost an additional $29.99.  So, what is free on the PC is $29.99 on the Mac.  Is this correct?

December 02, 2012 07:43
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Larry

Just have to comment on all this.  I use JD viewers on my iPad and iPhone, and have used it on Windows as well.  My primary computer is a MacBook Air (I travel a lot), and I run Windows VMs for work stuff.  I would like a Mac version, and I'm willing to pay for it...even $29.

To those that think that is too much for a Mac version of something so useful I say "write it yourself".  It takes time to develop and maintain quality software, and the pay-once-and-get-it-forever approach of buying it on the Mac App Store is reasonable.

Bottom line...if you can find a use for it on your Mac then buy it.  If not, then use the Windows version.  Or something different.  But at least stop whining about paying for a quality product like JD. 

February 08, 2013 22:43
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Gualberto Gordillo Nieves

Having a Mac is so expensive. You have to pay for EVERYTHING !!  Also for the APPS !! My next computer will be a PC, NEVER a MAC AGAIN !!!!!!

May 16, 2013 20:51
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Kampanita

Is there any way to configure Jump Desktop Viewer for using it with a proxy ?
I can not log into my gmails account through the viewer, and there is no config options, no logs, ....

July 09, 2014 23:50
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Adrian Restauro

How do I make the login credentials be persistent? I already selected  'remember my credentials' but after restarting

windows I need to type back in my google account and password. This doesn't happen with the Mac version and iOS versions.

September 19, 2014 01:25