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Switching between dual monitors

P.J. Flanagan
asked this on October 31, 2011 16:48

I have my rdp connection set for 2 monitors, but I can't figure out how to switch between them when connected to my Windows 7 machine.
 

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Jump Desktop Support
Phase Five Systems
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Hi,

RDP's multi monitor option shows you both monitors at once (you won't need to switch between the monitors). If you can't see both monitors then the multi-monitor option is probably not working on your PC (we're investigating this on our end).

That said, the best way to see both monitors at once is to use Jump's screen sharing / vnc support. In screen sharing mode, you'll be able to both monitors at the same time - they'll be displayed as one big screen on your iPad / iPhone. To setup screen sharing run the configuration wizard and select the VNC option: Click Start -> Programs -> Jump Desktop -> Jump Desktop -> Options -> Configuration Wizard. Then make sure you select the Remote Desktop (VNC) option and continue the wizard to completion. Once you're done you'll see a new entry for your computer in Jump with VNC in the name. Tap it to connect.

November 01, 2011 05:19
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Mark O'Brien

If I follow correctly, does this mean Jump Desktop does not allow one to toggle between monitors, a la GoToMeeting?

November 11, 2011 12:57
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Jump Desktop Support
Phase Five Systems

Thats correct, Mark.  Jump will either show you all monitors as one big monitor on your iPad (via the screen sharing feature), or it'll show you one big monitor and move all your apps to that monitor when you connect (this is when using windows remote desktop / rdp to connect). This way there isn't a need to 'switch' between monitors. 

November 11, 2011 18:29
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Nage

Hello,

i have the same problem. Dual Monitor not work under RDP.

When you have completed the investigation and fix this problem? I bought the IOS Version for 11,99 Euro, today, why im read under http://jumpdesktop.com/features "Multiple monitor support on Windows 7 and above."  And i need this feature for RDP, it works under VNC, but with RDP i can login automaticly at windows. for this reason, i dont want use VNC for longer time!

Or its the problem with mulit-monitor support under RDP, what microsoft write: "The monitors must have the same resolution and be side by side"

Please fix this problem, RDP works very nice but without this feature. VNC works fine, but without Windows Login!

Thanks
Nage

March 03, 2012 14:54
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Jump Desktop Support
Phase Five Systems

Hi Nage,

I'm sorry about the inconvenience - we're currently looking into this issue. I can't give you an ETA on this yet, though this is on our bug list.

March 05, 2012 09:52
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Darren Gower
Ditto for me on Win7 Pro dual monitor setup. Only one displayed, single screen res.
April 12, 2012 13:50
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smanders
Multiple Monitors on a Windows7 machine is not working for me either. I am looking into other clients now. I think everything else about jump is the best but this is a must have feature.
May 12, 2012 08:54
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Tony Burt
Dual monitors on Windows 7 is not working for me either. How soon will it be before it is fixed? If not soon, it won't work for me and I'll request a refund from Apple.
July 10, 2012 19:59
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Henry Liu
Just bought and set up Jump Desktop on my ipad 4. Realizing it doesn't support dual screen on Windows 7, i did a google search and it brought me here. How come this problem was brought up one year ago and still not solved? Very disappointed!
November 06, 2012 10:13
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Jump Desktop Support
Phase Five Systems

Guys, we're really sorry that we haven't addressed the RDP bug as yet. We'll try to prioritize it higher in the bug list. In the mean time there is the VNC workaround as mentioned above.

Again - really sorry about not addressing this earlier.

November 06, 2012 11:11
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Steve Ray
I have been successfully using my 3-monitor setup (Windows 7 Ultimate), accessing it from my iPad 2, for over a year now, using good ol' RDP. The only problem I'm having is that sometimes, when I return home, the screens are dark, and won't respond to anything. The computer is still running. I have to reboot it. If I try Jump Desktop before rebooting, it says the RDP process is busy, try again later. One possible complication is that I am using a DisplayLink USB adapter to run my third monitor - maybe that is screwing up my Radeon graphics board when it tries to switch back from iPad to local display. Have you heard of anybody having this problem of the displays locking up after a remote session?
November 16, 2012 15:59
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Henrik Perreault

I've just paid for the iPad Apps because of the Dual Monitor support.

This is lame. How can I get a refund?

November 24, 2012 09:41
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Jump Desktop Support
Phase Five Systems

@Henrik Can you please contact support@jumpdesktop.com - they'll guide you through the process. That said - if you could provide more details to support, we may be able to help figure out why its not working for you.

November 24, 2012 09:51
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Charles Kent
Any news on this? Or is your work-around still the way to see the 2nd monitor? If so can you explain in a little more detail? I have iPad 1st generation and a desktop with Windows 7. Which of those two needs to be configured, or is it both and what steps are involved? I once figured out how to run an application on my desktop from my ipad, and when it opened on the invisible 2nd screen I used the windows keyboard sequence to move the current window to the left. If i kept pressing the "move left" key I could slide the application into view. I cannot now remember how i did it. Do you know how to do it? My common problem is opening an app from my ipad which, when last used on my desktop, was placed in the 2nd monitor.
September 12, 2013 21:48
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Geoff Allen

Windows Key + P allows you to turn on only primary if you wish to view one at a time. I don't know if you can switch to each individual monitor while its active but I tend to switch to 1 monitor when I work remotely on a duel screen setup.

February 05, 2014 17:21