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Switching between dual monitors

P.J. Flanagan
asked this on October 31, 2011 16:48

I have my rdp connection set for 2 monitors, but I can't figure out how to switch between them when connected to my Windows 7 machine.
 

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Jump Desktop Support
Phase Five Systems
Ajax_loader_small Answer

Hi,

RDP's multi monitor option shows you both monitors at once (you won't need to switch between the monitors). If you can't see both monitors then the multi-monitor option is probably not working on your PC (we're investigating this on our end).

That said, the best way to see both monitors at once is to use Jump's screen sharing / vnc support. In screen sharing mode, you'll be able to both monitors at the same time - they'll be displayed as one big screen on your iPad / iPhone. To setup screen sharing run the configuration wizard and select the VNC option: Click Start -> Programs -> Jump Desktop -> Jump Desktop -> Options -> Configuration Wizard. Then make sure you select the Remote Desktop (VNC) option and continue the wizard to completion. Once you're done you'll see a new entry for your computer in Jump with VNC in the name. Tap it to connect.

November 01, 2011 05:19
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Mark O'Brien

If I follow correctly, does this mean Jump Desktop does not allow one to toggle between monitors, a la GoToMeeting?

November 11, 2011 12:57
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Jump Desktop Support
Phase Five Systems

Thats correct, Mark.  Jump will either show you all monitors as one big monitor on your iPad (via the screen sharing feature), or it'll show you one big monitor and move all your apps to that monitor when you connect (this is when using windows remote desktop / rdp to connect). This way there isn't a need to 'switch' between monitors. 

November 11, 2011 18:29
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Nage

Hello,

i have the same problem. Dual Monitor not work under RDP.

When you have completed the investigation and fix this problem? I bought the IOS Version for 11,99 Euro, today, why im read under http://jumpdesktop.com/features "Multiple monitor support on Windows 7 and above."  And i need this feature for RDP, it works under VNC, but with RDP i can login automaticly at windows. for this reason, i dont want use VNC for longer time!

Or its the problem with mulit-monitor support under RDP, what microsoft write: "The monitors must have the same resolution and be side by side"

Please fix this problem, RDP works very nice but without this feature. VNC works fine, but without Windows Login!

Thanks
Nage

March 03, 2012 14:54
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Jump Desktop Support
Phase Five Systems

Hi Nage,

I'm sorry about the inconvenience - we're currently looking into this issue. I can't give you an ETA on this yet, though this is on our bug list.

March 05, 2012 09:52
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Darren Gower
Ditto for me on Win7 Pro dual monitor setup. Only one displayed, single screen res.
April 12, 2012 13:50
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smanders
Multiple Monitors on a Windows7 machine is not working for me either. I am looking into other clients now. I think everything else about jump is the best but this is a must have feature.
May 12, 2012 08:54
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