Knowledge Base/Community Forum
Answered
Switching between dual monitors
P.J. Flanagan
asked this on October 31, 2011 16:48
I have my rdp connection set for 2 monitors, but I can't figure out how to switch between them when connected to my Windows 7 machine.
Comments
Hi,
RDP's multi monitor option shows you both monitors at once (you won't need to switch between the monitors). If you can't see both monitors then the multi-monitor option is probably not working on your PC (we're investigating this on our end).
That said, the best way to see both monitors at once is to use Jump's screen sharing / vnc support. In screen sharing mode, you'll be able to both monitors at the same time - they'll be displayed as one big screen on your iPad / iPhone. To setup screen sharing run the configuration wizard and select the VNC option: Click Start -> Programs -> Jump Desktop -> Jump Desktop -> Options -> Configuration Wizard. Then make sure you select the Remote Desktop (VNC) option and continue the wizard to completion. Once you're done you'll see a new entry for your computer in Jump with VNC in the name. Tap it to connect.
If I follow correctly, does this mean Jump Desktop does not allow one to toggle between monitors, a la GoToMeeting?
Thats correct, Mark. Jump will either show you all monitors as one big monitor on your iPad (via the screen sharing feature), or it'll show you one big monitor and move all your apps to that monitor when you connect (this is when using windows remote desktop / rdp to connect). This way there isn't a need to 'switch' between monitors.
Hello,
i have the same problem. Dual Monitor not work under RDP.
When you have completed the investigation and fix this problem? I bought the IOS Version for 11,99 Euro, today, why im read under http://jumpdesktop.com/features "Multiple monitor support on Windows 7 and above." And i need this feature for RDP, it works under VNC, but with RDP i can login automaticly at windows. for this reason, i dont want use VNC for longer time!
Or its the problem with mulit-monitor support under RDP, what microsoft write: "The monitors must have the same resolution and be side by side"
Please fix this problem, RDP works very nice but without this feature. VNC works fine, but without Windows Login!
Thanks
Nage
Hi Nage,
I'm sorry about the inconvenience - we're currently looking into this issue. I can't give you an ETA on this yet, though this is on our bug list.
Guys, we're really sorry that we haven't addressed the RDP bug as yet. We'll try to prioritize it higher in the bug list. In the mean time there is the VNC workaround as mentioned above.
Again - really sorry about not addressing this earlier.
I've just paid for the iPad Apps because of the Dual Monitor support.
This is lame. How can I get a refund?
@Henrik Can you please contact support@jumpdesktop.com - they'll guide you through the process. That said - if you could provide more details to support, we may be able to help figure out why its not working for you.