Knowledge Base/Guides
Quick start on Mac OS X
Jump Desktop Support
posted this on November 18, 2010 15:00
To get up you and running quickly we’ll use Jump Desktop’s automatic configuration wizard to configure your computer, and use your Google account to connect to your Mac.
Note for OS X 10.4 users: 10.4 users should follow the manual configuration guide.
Using Windows? Try the Windows Quick Start Guide instead.
1. Download and install Jump Desktop for Mac OS X
Download and install the latest Jump Desktop package here: JumpDesktop.dmg
2. Sign in with your Google account
After installation completes, you'll see the Jump Desktop status icon on the top right hand corner of your toolbar. Click the icon and then click Sign in.
Enter your Google email address and password in the box. If you don't have a Gmail account, sign up for a free account here: Gmail signup .
Important: Make sure you enter your full email address (including the @gmail.com suffix).
If screen sharing isn't already enabled on your Mac, you'll be prompted to start screen sharing. Make sure you press the Yes button and set a VNC password.
After a brief wait, the Jump Desktop icon will turn black. This means you're online. If there was a problem with your Google account information, you will be prompted to re-enter it.
3. Configure Jump Desktop on your iPad, iPhone or iPod Touch
Open Jump on your iPad, iPhone or iPod Touch. Tap the Settings button on the top left hand corner of the screen, then tap the Email row and enter the same Gmail account information you used on your Mac.
4. Connect
Now, go back to the main Jump screen and you'll see your Mac's name listed there. Tap it to connect. You'll be prompted for your VNC Password. Use the same password you entered in the prior steps.
Next steps
Learn how to use Jump Desktop's features and controls: See the controls guide and read the documentation.
Comments
I've set up my iMac as shown but when I select it , it shows the name of my iMac, connecting, and just sits there without connecting.
I've checked my g-mail password and entered it correctly and also the vnc password with no luck
I'm VERY disappointed that Jump doesn't answer people. The above question was sent at april 4.th. - Why are You so lazy?
I've Jump at my Iphone, which is easy implemented, nut dointe the same at my Ipad2 is simply impossible. What's wrong?
AND: PLEASE ANSWER ME URGENTLY
@John You might need to turn of Remote Administration - Jump 4.0, which was released April 27th should notify you on what to do. Also, for more information take a look at this help article: http://support.jumpdesktop.com/entries/434062
@BO The best way to get quick help is to open up a support ticket by emailing: support@jumpdesktop.com someone from support will guide you with your iPad 2 installation. If you've got it working on your iPhone, then getting it to work on the iPad 2 should be easy - I suspect you just need to enter your gmail address into the 'Automatic Setup' section of Jump's settings on your iPad 2.
I have submitted a support ticket but no reply #4970 and judging by the interaction here I won't receive a reply to this but we live in hope.
Basically using Lion on a MacBookPro and I am getting the Mac Credentials prompt and I cannot connect.