Jump Desktop Support

Jump Desktop Support Apr 8 Troubleshooting

April 10th 2015 - 12:15pm EST: Jump Desktop 6.2.1 has been approved by Apple. Please download 6.2.1 - it fixes a crash when running on iOS 8.3.

April 9th 2015 - 9:15am EST: We've submitted Jump Desktop 6.2.1 to Apple with a fix for the issue outlined below.  

April 8th 2015: There is a known crashing issue with Jump Desktop 6.2 and iOS 8.3. When connecting to computers on iOS 8.3, Jump Desktop may return back to the home screen. This happens when Jump Desktop tries to display the "VNC Password" or "Windows Credentials" dialog. We're working on a fix for this ASAP. In the meantime there is a workaround for this problem:

To workaround the problem tap the blue settings icon next to the computer's name that you're connecting to in Jump. Then edit the autologon or password row. If you're connecting to Windows enter your VNC password or Windows username and password. If you're connecting to a Mac enter your Mac credentials.  Save your settings. Then try connecting again.


Jump Desktop Support December 14, 2014 11 Troubleshooting

 December 14th 2014: Note for Windows users


On December 14th 2014 we released an update for Windows users that fixes a login problem when connecting to Google's servers. If you see the message: Can't Connect to Google's servers: -2146893022 please download and install that latest version of Jump Desktop for Windows (3.3.6) using the link below. The update should resolve the issue: Click here to download Jump Desktop for Windows (released Dec 14th 2014, 11 AM EST). 

If you still have login problems after installing the update please contact support@jumpdesktop.com .


Windows XP and 2003 users only: Having trouble installing the update? Take a look at this help article: http://support.jumpdesktop.com/entries/61006570-Windows-XP-2003-Installation-error-disk1-cab-has-an-invalid-digital-signature-



Jump Desktop Support April 15, 2010 Misc

Jump Desktop Support April 15, 2010 Guides

Jump's user interface is designed to be very simple and intuitive. Here is what you need to know to get started:

Gesture Tutorial


click tap
double click double tap
right click long tap or two finger tap
left mouse drag 2 quick taps and drag (don't lift your finger up after the 2nd tap - like on a trackpad)
scroll wheel two finger vertical swipe
zoom pinch
quickly show or hide keyboard three finger tap
Thumb.png Tap and slide inside the circle for precision mouse positioning and clicking.
keypad.png Show the Keypad on the iPhone and iPod Touch. Use the Keypad to access arrows, function keys, shortcuts. Swipe to show the next set of keys. You can also use a three finger double tap to switch between the keypad and keyboard


Recommended reading: Full input guide for Jump on the iPad