Jump Desktop Support

Jump Desktop Support December 14, 2014 10 Troubleshooting

 December 14th 2014: Note for Windows users


On December 14th 2014 we released an update for Windows users that fixes a login problem when connecting to Google's servers. If you see the message: Can't Connect to Google's servers: -2146893022 please download and install that latest version of Jump Desktop for Windows (3.3.6) using the link below. The update should resolve the issue: Click here to download Jump Desktop for Windows (released Dec 14th 2014, 11 AM EST). 

If you still have login problems after installing the update please contact support@jumpdesktop.com .


Windows XP and 2003 users only: Having trouble installing the update? Take a look at this help article: http://support.jumpdesktop.com/entries/61006570-Windows-XP-2003-Installation-error-disk1-cab-has-an-invalid-digital-signature-



Jump Desktop Support April 15, 2010 Misc

Jump Desktop Support April 15, 2010 Guides

Jump's user interface is designed to be very simple and intuitive. Here is what you need to know to get started:

Gesture Tutorial


click tap
double click double tap
right click long tap or two finger tap
left mouse drag 2 quick taps and drag (don't lift your finger up after the 2nd tap - like on a trackpad)
scroll wheel two finger vertical swipe
zoom pinch
quickly show or hide keyboard three finger tap
Thumb.png Tap and slide inside the circle for precision mouse positioning and clicking.
keypad.png Show the Keypad on the iPhone and iPod Touch. Use the Keypad to access arrows, function keys, shortcuts. Swipe to show the next set of keys. You can also use a three finger double tap to switch between the keypad and keyboard


Recommended reading: Full input guide for Jump on the iPad