Jump Desktop Support
posted this on May 6, 2011, 03:32
Updated Sept 30th 2015. Please take a look at this help article: http://jumpdesktop.com/free-remote-desktop.html
When do you expect to have the equivalent Viewer client for us Mac users?
I want to ask again
I too will ask again.When do you expect to have the equivalent Viewer client for us Mac users?
Guys, we're working on this. To be notified when this is available sign up here: http://jumpdesktop.com/signup .
yes, I bought the app because you advertised this as well. seems a bit odd that you don't have a mac client when you make a iPad app.
@jAson We're working on it. If you'd like to help beta test the Mac app - send mail to email@example.com and let us know you'd like to help beta test.
i'd like to know when you are going to launch this.. please make it happen. i purchased the app on my iPad and now just to able to control my office desk i installed parallel on my macbook air just to use the window based viewer. i am happy to ditch my parallel and go directly to my mac.
@Arwin - we're very close to a beta launch. Send mail to firstname.lastname@example.org and let them know you'd like to be part of the beta test.
I too would like to be part of the Mac Viewer beta-testing team. I expressed my interest in joining the beta testing team way back in June of 2011 (Request #4088) - and again just a couple of days ago... and still have not heard back from you. Perhaps I am underqualified? I find it difficult to believe that you, having been "very close to a beta launch" in February 2012, still don't have at least a beta version of a Mac Jump Desktop Viewer...
If it makes any difference, I'd be more than willing to pay a small fee for a Mac viewing client.
@Edward Sorry about that - I've sent you the beta invite.
If you are on the same WiFi, from safari you can type vnc://ip-address or vnc://hostname and it will let you access your remote system. Only if you are in the same WiFi.
Any update on when the Mac compatible viewer is going to be ready?
@George, we're beta testing right now. If you want to try it out send mail to email@example.com and ask to be entered into the Mac Viewer Beta.
Any reason this doesn't work on Windows? I can never view anything. After logging in, the viewer always says,"For instructions on how to add a computer visit: http://www.jumpdesktop.com/go" Going there, it says nothing about accessing my computers, which can already be accessed via the Mac application.
Same issue here as Justin. I am trying to use my windows based system to login to my mac, remotely. I know that the computer is linked to my gmail account because i have no problem using my Android-based phone to login. Why does the Windows-based Viewer not identify the computer linked to my gmail account??
Has there been any recent update on the status of the Viewer client for the Mac? Last support post mentions they were Beta testing. I've signed up for the newsletter already, but wasn't sure if I've missed anything.
We've exited beta testing for Jump Mac Viewer. The first version (1.0.3) was submitted to Apple's Mac App Store about a week ago. We're currently waiting for Apple to review (and hopefully) approve the app. I'll update this thread when we hear back from Apple.
@Justin, @Craig: We're investigating the Windows Viewer problem right now.
How can I view my PC from a Mac?
Any update in the Jump Mac Viewer?
Jump Desktop for Mac is now available for download via our website. It's a paid download. We're offering a 50% discount off the regular price for the next 24 hours. This discount is specifically for people subscribed to this thread - thank you for your patience.
To grab Jump Desktop for Mac follow these steps:
1. Open up the Jump Desktop for Mac page and click on the buy link.
2. Enter your information in the order form and then click next.
3. In the Update Coupon field enter the following coupon to get a 50% discount: JUMPEARLYBIRD . Please note: the coupon is only valid for the next 24 hours after which it will expire.
Users who wish to purchase Jump on the Mac Store: We're still working on this. Unfortunately the Mac App Store review process is taking much longer than usual - we're trying our best to push it along. The version of Jump that'll be available on the App Store is the same as the one you'll get via the purchase above. It has the same features and will be supported / updated in tandem with the App Store version of Jump. If you'd like to be notified when Jump is available on the Mac App Store please make sure you're subscribed to Jump Desktop News: http://jumpdesktop.com/signup .
If you have any further questions please feel free to contact us at: firstname.lastname@example.org
29.99, 14.99 after coupon !?
I think I, along with many other users following this thread, were under the impression that this would be free software, along the likes of the PC edition.
Clicking through, I had in mind a reasonable price being somewhere around $5 USD after coupon. It seems I'll have to stick with the beta and hope it isn't disabled.
@Justin: Sorry about giving guys the wrong impression.
Jump Desktop for Mac follows the same one-time purchase model as Jump for iOS and Android: A one-time purchase from either our web store or the Mac App Store gets you the app and full access to future versions of the app. (i.e. no monthly subscriptions etc).
I concur with the comments about the pricing model for Jump Desktop for Mac. I was looking for a Mac version of the PC version you already have for free. You can argue that this is a better interface and UI and thus you have to charge more, but $29.00 is ridiculous and $15 is still expensive. In my opinion, this should be priced around $5-9. To put things in perspective, I can buy Pixelmator for $14.99, a software that can do a lot more than JDM!!
Guys: Jump Desktop for Mac is now available on the Mac App Store!
@Rey thanks for the input regarding pricing. We're going to take this into consideration. In the meantime give Jump Desktop for Mac a try from our web store. If you're not satisfied with the purchase in anyway just email support and we'll issue a 100% refund - no questions asked (ps. it's easiest for us to give out refunds from the web store since we control the order).
I'm confused by this thread. The folks are asking for the Mac version of the "Jump Desktop Viewer", not the server component. I have downloaded the server from your website and there is no viewer option. Is the viewer somehow part of the package in the Mac APP store download? Can you extend the coupon code for another 24 hours? I would like to be able to at least try this app but $30 is a bit stiff. I am interested in this app to test performance so that is what I need to test. I would be connecting FROM a mac to both other Mac's and PC's.
I have to concur with the concerns expressed above re pricing. I am happy to pay for a Mac Jump Desktop viewer - I find it absolutely invaluable and want Jump Desktop to have a viable business model that enables them to profit from and maintain this invaluable service - but when the Windows viewer is 100% free and other (admittedly less convenient) alternatives are available for free or for considerably less money, charging $30 for the Mac viewer seems exorbitant, to say the least. I would agree with Rey... $5 to $9.99 seems like a more reasonable price for the Mac viewer. Or I'd even be happy with a regular price of $15, if beta-testers were eligible for 50% off... :)
Hi, I'm having the same problem reported above with the Windows Viewer.
Everything is working fine connecting to computers from my android devices, but if i sign into the windows viewer application, it just shows an emtpy list and says that I need to Add a Computer (even though i already have).
How can I make this work?
This viewer is great, works perfectly with minimal set-up!!
Just so I'm clear, I want to sum this up. Please let me know if I have this wrong.
I purchased Jump on my iPad. I downloaded the free applications on my Windows PC and Windows desktop. I now can get to my desktop from by my iPad and my Windows PC. Works great, rely on it a lot, etc., etc. Now I have a new MacBook Pro, and I want to set up the viewer so I can access my Windows desktop. To do that, however, will cost an additional $29.99. So, what is free on the PC is $29.99 on the Mac. Is this correct?
Just have to comment on all this. I use JD viewers on my iPad and iPhone, and have used it on Windows as well. My primary computer is a MacBook Air (I travel a lot), and I run Windows VMs for work stuff. I would like a Mac version, and I'm willing to pay for it...even $29.
To those that think that is too much for a Mac version of something so useful I say "write it yourself". It takes time to develop and maintain quality software, and the pay-once-and-get-it-forever approach of buying it on the Mac App Store is reasonable.
Bottom line...if you can find a use for it on your Mac then buy it. If not, then use the Windows version. Or something different. But at least stop whining about paying for a quality product like JD.
Having a Mac is so expensive. You have to pay for EVERYTHING !! Also for the APPS !! My next computer will be a PC, NEVER a MAC AGAIN !!!!!!
Is there any way to configure Jump Desktop Viewer for using it with a proxy ?I can not log into my gmails account through the viewer, and there is no config options, no logs, ....
How do I make the login credentials be persistent? I already selected 'remember my credentials' but after restarting
windows I need to type back in my google account and password. This doesn't happen with the Mac version and iOS versions.
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