Install Jump Desktop on your iPad, iPhone, Mac, Android or Windows device

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15 comments

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    Thomas Anderson

    I have two question, is this still free and how do you access pc remotely now because it does not show a list of pcs anymore?

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    Adam Wildy

    I have changed phones to an iphone 6s plus when i open jump on the phone its asking for a VNC password. where do i get this?

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    Anthony Mellor

    And THANK YOU! for the instant support response telling me to use the legacy version to effect the remote update,. Excellent and such a relief.

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    Anthony Mellor

    except the legacy verison falls over asking for my licence

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    Jump Desktop Support

    @Anothony - can you shoot an email to support@jumpdesktop.com. We'll send you a license link.

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    simon

    I installed Jump Desktop Viewer in PC and want to remote another computer. But I do not have Gmail ID. Is there alternative way to login?

    Please advise. Thanks




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    raja chauhan

    i am not able to se internal ip external ip 

     

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    Exnihilo Ix

    i keep getting this error when i attempt to log in to jump desktop viewer with my correct gmail ID and password . please help me figure this out




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    Mahgoub Store4

    how to add a computer !!? 




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    Jump Desktop Support

    @Mahgoub: You're using the old version of the viewer. Please update to the new Jump Desktop for Windows app from here: https://jumpdesktop.com/free-remote-desktop

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    Mario Vdl

    Why is the PC software permanently necessary? It should be used for ease of configuration purposes only and then remove itself.

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    Jump Desktop Support

    @Mario: It's necessary for connectivity. It turns out that simply configuring your connection isn't enough. For Jump to work from anywhere, it needs an app running on your system that assists in creating a connection to your computer (and hence needs to be running all the time). 

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    Linda Feinholz (Edited )

    The 'MAC' instructions sound so simple... but that's not how it's working on my Mac running OSX 10.11.6

    Images attached. Configured the login for MS RDP.

    Cannot configure the 'gateway' as it won't let me type anything into the preferences... So without that, I went ahead and closed the set up window and now have it on 'My Desktops'
     
    1 [image, attached], 2, 3... and back to 2 - over and over again
    and then if I hit escape a few times... just a blank black screen
     
    Is it that I'm impatient or that it's not set up properly, or that it's not working?
     
    It flips back to the "Other" warning screen as soon as I click forward on the logon. I have to type in the password each time ... but it's going nowhere.


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    Jump Desktop Support

    @Linda I'm sorry - you're using a different product. This is the support website f or Jump Desktop. I'll be removing your comment.

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    Linda Feinholz (Edited )

    So sorry for posting the wrong app question above. I submitted an email to support and haven't heard back. SAME ISSUE - I cannot get Jump Desktop to work for me:

    Everyone raves how much they love using this on their Mac.

    When I click on the 'connect' button I keep getting [image attached] it just keeps returning to this window.
     
    I don't know what to do...
     
    Is there a way for us to screen share and get this done? I'm exhausted...
    Linda -

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