General: Can not log in - Windows Credentials dialog keeps popping up

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    An L

    What if there is no password?

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    Effendy Mohamed

    I am using windows 10 home, and domain is workgroup. I have checked settngs for remote service, only remote assistance available. I have with and wthut domain name and username with the slashes. None of them works. Cant fnd NLA though

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    Marg D

    This article doesn’t clearly show how to rectify this issue:

    1). There isnt an arrow but an i in a circle 

    2). There is no scroll in order to see the Nla

    i cannot connect to the remote pc... been at it several hours... 

    is there another option to connect to a pc? (Simple and concise directions?)

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    Graziano Remo (Edited )

    Hi,

    I had the very same issue with the latest Windows 10 installation (May 7, 2018)

    After many hours of testing I found the issue and a solution that, at least, worked for me:

    Windows User Name AND the Computer name were the same (User=PC, Computer's Name=PC) , so i changed the computer's name in PC-i7 and after a restart I was able to get connected ! (Don't ask me why !)

     

    I hope this help.

     

    NOTE: the windows PC MUST HAVE A PASSWORD !

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    Anthony

    I'm using windows 10 pro and the login is through an MS Office 365 account. The user name comes up as AzureAD\myname - and the password doesn't work.  What should I do? 

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    Anthony

    OK, I worked it out rather quickly.  the first time I connect with Jump Desktop, I need to have logged into the remote computer with a password and not with a PIN.  Once I've logged in with the password, and I've told Jump Desktop to remember the password, it logs in every time OK

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    Christopher Smith

    This issue of repeating log in dialog box also occurs with MacOS running on the remote computer: if the remote computer is freshly booted or rebooted, there is no way to sign in, as the dialog continues to appear requesting another log in.

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    Victor M (Edited )

    I have this issue currently. Connection is established normally via the "Ask" method, but not with credentials - the dialog keeps reappearing. When I reach step 3 of troubleshooting, there is no "nla" option for me to select (app is on iPadOS, latest version). I've tried skipping this step and disabling NLA mode on Windows as well, but with no success. It'd be counterproductive, to say the least, to have to use the "Ask" method of connection (rendering the app unusable).

     

    P.S.: FIXED. Used an outdated password, the only one which Windows considered valid. Works like a charm.

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