Mac: OS X Lion Compatibility

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17 comments

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    Stuart Shames

    Nothing works anymore. Can't connect.

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    Jump Desktop Support

    @Stuart - Can you please open up a support ticket? We'll be happy to investigate why Jump isn't working for you.

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    Stanley E. Welson

    i can connect with iPhone 4 but not with iPad 1 or 2

    what gives

    help

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    Stanley E. Welson

    i get all the way to my password log on and the cursor freezes up 

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    Jump Desktop Support

    @Stanley There was a known issue with Lion and screen updates freezing in Jump Desktop 4.0.4. We released 4.0.5 on 16th of August that should have fixed this issue. Please make sure you've updated to 4.0.5 and if it still doesn't work open up a new ticket by emailing: support@jumpdesktop.com   . We'd like to reproduce this issue on our end.

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    Scott Gregg

    Can somebody please explain why this Multi-monitor support issue in 10.7 Lion continues to be a problem?  It's been 4 months...  Is it really that hard to fix this?   The compatibility notes says just switch the monitors around, but seriously?  My main monitor is on the right, not the left and switching that around is not practical.  Remembering to make the switch in control panel every time I leave the computer and when i might use Jump Desktop just isn't practical also. 

    Please guys, fix this!  Jump Desktop is un-usable otherwise.

     

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    Jump Desktop Support

    @Scott - Jump relies on Apple's VNC server for remote desktop and unfortunately Lion's implementation of the VNC server is (still) buggy. We've raised this issue with Apple and are hoping they'll eventually release a fix. That said, you're right it's super painful to keep switching around configs. We're working on a solution for this right now. If you'd like to help beta test the fix send support@jumpdesktop.com a mail. It's not an ideal solution, but it'll help ease the pain.

    (Dec 12th): We have a fix for this. If you're still hit this issue just mail support@jumdpesktop.com and we'll send over the fix.

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    Jump Desktop Support

    @Scott - we think have a fix for the multi-mon issue for Lion. If you want to give it a go email support@jumpdesktop.com and we'll send over the link.

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    Jon D'Angelo

    When asked for my Mac credentials, it will not allow me to proceed without my password.....the problem is that I don't use a password for my mac !!  So it doesn't allow me to proceed without typing something----what do I do?

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    Jump Desktop Support

    @Jon take a look at this help article: http://support.jumpdesktop.com/entries/20364742

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    Jon D'Angelo

    Thanks for the help - It was easy to setup a pw for my user.....I thought I would have to re-install system disks, etc like I read somewhere else - problem solved - great support - Thanks!!

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    Cola Bret

    I am running lion (latest version- Dec12 2012) for a macbook pro and the latest os for my ipad 1.  Works great on my lan quickly connecting to all computers including windows and ubuntu. Yet when I try and connect using 3G  and only to my main computer the macbook pro - it will continually ask me for my google email password.  Every time I enter the password the same window comes up and again asks for the email password?

    Before I leave the house I double check that the jump desktop sign in is complete on the macbook pro.  I disconnect and then re-connect and make sure the diagnostics works by re-applying it? But none of these solutions works between my macbook pro and ipad.  Is this a common experience or just something wrong with configuration on my machines? I wrote to jump desktop over week ago and still have not heard from them? Is someone reading this? Thank Marie

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    Dustin Encelweski

    I've submitted a ticket and haven't received any respons

     

    Your request (#6489) has been received, and is being reviewed by our support staff.

    Reply to this email to add comments or follow the link below to view additional options:
    http://support.jumpdesktop.com/tickets/6489

     

     

     

    Jan-03 12:12 (PST):

    Hi,

    Everything was working beautifully last week. Then this week, inexplicably I'm suddenly unable to login to my gmail account with Jump. I've verified that everything is working with gmail and my network and uploaded diagnostics data to Jump through the desktop app. Every time I try to login by entering my gmail account and password, simply nothing happens and the app remains grey in my menu bar. 

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    Dan Daranciang

    The OS X 10.7.3 update seems to fix the multimonitor issue in Lion.

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    Daniel Feist
    My cursor keeps snapping to the upper left corner making Jump unusable. Is this a problem with OSx or Jump? Am I able to fix it myself?
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    Jeffrey Robinson

    I can log into my MBAir running Mountain lion without any problem using either encrypted or nonencrypted vnc. However, I cannot connect with my MB Pro which is running Lion.I have tried adding new user accounts, changing passwords, reseting the VNC password, but all I get is the Mac Credentials challenge. It will not take any combination of username and pw I can give it. I have firewall off, and all settings identical to the computer that works.

     

    HELP!

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    Jump Desktop Support

    @Jeffrey take a look at this help article: http://support.jumpdesktop.com/entries/20364742

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