When installing Jump Desktop on Windows XP and Windows 2003 some users may see an error message:
This happens because Windows has trouble verifying the digital certificate embedded in the Jump Desktop installer file - usually because the root certificates on the Windows machine are outdated.
To fix this try the steps below:
- Make sure you've installed all the updates offered through Windows Update: Open up Internet Explorer and click Tools -> Windows Update. Check for updates and make sure you've downloaded all high priority updates.
- Next, download and install the latest Microsoft Root Certificate Update for XP using the following link (do this even if you're running Windows 2003): http://www.microsoft.com/en-ca/download/details.aspx?id=42092 . Note: When you double click on the file you may not see anything. In this case try double clicking the file again once again.
- Restart your machine (this is important).
- After the restart, double click on the Jump Desktop Connect installer and retry the installation.
Thanks for your help. :)
I have to work with system under windows XP and have the same issue. I tried to import sertifacates from my windows 10 but with the same result.
Link you provided (http://www.microsoft.com/en-ca/download/details.aspx?id=42092) is not working anymore.
Could you help with this issue?
HI Sanny. Unfortunately we can no longer support Windows XP - sorry. It seems like all the resources and tools we need to support XP are now being removed from the net.
Hi! I tryed to install Jump Desktop Connect on system under windows 7 x32 and got the same disk1.cab error. Still have no idea how to fix it. Please help.
@Sanny. You're running a very old version of Windows 7. Make sure you run and install all windows updates.
Thank you. You right, it’s old machine and it freezes after couple of hours with windows 10 so I tried Windows XP, Windows 7 with all updates but in this case always get this disk1.cab error. I like Jump Desktop software but have to use TightVNC instead.
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