Follow these steps if you're having trouble logging into Jump Desktop:
If you're on a Mac:
-
First make sure your Mac's clock is set correctly to today's date. If it isn't, change it to today's date - a common problem is happen when the Mac's clock is inaccurate which leads to security related errors.
- Open up Safari and visit the following web pages. Make sure you do not see any security related errors while visiting the webpage:
- https://neuron.jumpdesktop.com <--- You may see a 404 not found error here - this is normal.
- https://www.google.com
- https://accounts.google.com
If you see any security related errors for the above pages then you need to resolve these errors before you'll be able to login. Please inspect the certificates associated with the above websites closely and add if you trust them, add it to the exception list if needed.
If you're on Windows:
- First make sure your PC's clock is set correctly to today's date. If it isn't, change it to today's date - a common problem is happen when the PC's clock is inaccurate which leads to security related errors.
- Open up Internet Explorer or Edge web browser and visit the following web pages. Make sure you do not see any security related errors while visiting the webpage:
- https://neuron.jumpdesktop.com <--- You may see a 404 not found error here - this is normal.
- https://www.google.com
- https://accounts.google.com
If you see any security related errors for the above pages then you need to resolve these errors before you'll be able to login. Please inspect the certificates associated with the above websites closely and add if you trust them, add it to the exception list if needed.
If you're having trouble logging in after your press the "Sign in Using Google" button:
If you're trying to login using Google (i.e. if you clicked the Sign in using Google button), then please makes sure the WiFi network you're currently on does not block connections to Google's servers. If they do block Google servers then you won't be able to sign in with your Google account. In this case, you should probably create a Jump Desktop account by clicking on Sign in using Email and create a new Jump Desktop Account.
Please contact support if the above doesn't solve your problem and try to provide as much information as you can (OS version, device, error codes): support@jumpdesktop.com .
Comments
4 comments
I cannot Add Users from Jump Connect on a fully-up-to-date Windows 10 box. When I click Add User button in Jump Connect, which is successfully installed, it pops up a dialog window that proceeds to spin and spin and spin forever (infinite loops). I have filed an issue about this, but they just responded with installation instructions, which, for the most part or entirely, was stuff I had already done. I have sent them the Diagnostic Logs and am waiting to hear back from them. No complaints about the response time, but there is nothing I know of unusual about my Windows box, and I am wondering why the software doesn't work. At the very least, the installation procedure is multi-faceted in a way that is confusing to users. It would be nice if, when followed to the letter, it at least worked . . . hopefully Support can show me the error of my ways? I hope so, because I really wanted this software to work. It's not just the $30. Even if they refunded that, I would be disappointed that it does not work.
@Walter - sorry you're having trouble. I took a look at your ticket and what it looks like _right now_ is that Jump is have trouble loading the login page o your Windows 10 box. _Usually_ these issues (I'm not saying that this is the case here though), happen because of third party firewalls and security apps (including just anti-virus apps) being over zealous with blocking network connections. Windows Firewall being the exception here and is usually quite good.
I'm really surprised by the fast responses on a Sunday afternoon here (don't know where you are, though). Support already got back to me and asked me a couple of questions. I just responded to them. Hopefully we will get this fixed quickly.
Do you support "Windows Hyper-V Server 2012 R2" (It is based on Server Core 2012 R2). JumpDesktop Connect does install and seems to be working, except for signing in when you click "add user". The problem is that Hyper-V Server does not come with Internet Explorer and does not support setting and launching Chrome as default browser in the normal way. (Although Google Chrome itself does work once you add a couple of DLLs). Is there a way to manually add a user? (Manually going to the sign-in url and getting a token or something to be placed somewhere)
Please sign in to leave a comment.