General: Can't sign into Jump Desktop Connect

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    Walter Kailey

    I cannot Add Users from Jump Connect on a fully-up-to-date Windows 10 box. When I click Add User button in Jump Connect, which is successfully installed, it pops up a dialog window that proceeds to spin and spin and spin forever (infinite loops). I have filed an issue about this, but they just responded with installation instructions, which, for the most part or entirely, was stuff I had already done. I have sent them the Diagnostic Logs and am waiting to hear back from them. No complaints about the response time, but there is nothing I know of unusual about my Windows box, and I am wondering why the software doesn't work. At the very least, the installation procedure is multi-faceted in a way that is confusing to users. It would be nice if, when followed to the letter, it at least worked . .  . hopefully Support can show me the error of my ways? I hope so, because I really wanted this software to work. It's not just the $30. Even if they refunded that, I would be disappointed that it does not work.

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    Jump Desktop Support (Edited )

    @Walter - sorry you're having trouble. I took a look at your ticket and what it looks like _right now_ is that Jump is have trouble loading the login page o your Windows 10 box. _Usually_ these issues (I'm not saying that this is the case here though), happen because of third party firewalls and security apps (including just anti-virus apps) being over zealous with blocking network connections. Windows Firewall being the exception here and is usually quite good. 

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    Walter Kailey

    I'm really surprised by the fast responses on a Sunday afternoon here (don't know where you are, though). Support already got back to me and asked me a couple of questions. I just responded to them. Hopefully we will get this fixed quickly.

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