Jump Desktop 7.0 for Android drops backwards compatibility with the older version of automatic setup. Users using automatic setup must upgrade their remote computers to Jump Desktop Connect .
If you've upgraded to Jump Desktop 7.0 and haven't updated to Jump Desktop Connect on the remote computer, it will appear 'offline' when you try to connect. If you don't have physical access to the remote computers then follow these steps to re-gain access to the computers and upgrade to Jump Desktop Connect remotely:
How to remotely update to Jump Desktop Connect
- Sideload Jump Desktop 5.0 for Android using the attached file. To learn how to side load APKs please follow the steps here: https://www.ubergizmo.com/how-to/how-to-install-apk-files-sideloading-on-android/
- Connect to your computers using Jump Desktop 5.0 and upgrade each computer to Jump Desktop Connect by opening the following link on the remote computer: https://jumpdesktop.com/go . Follow the steps there.
- Once all the computers have been upgraded reinstall Jump Desktop 7.0 for Android from the Amazon or Google Play Store and you should see all your computers back online.
If you have trouble with this please contact email@example.com.