Android: Can't connect to computers after updating to Jump Desktop 7.0 Android

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    don berry

    this is ridiculous the program worked fine ..every time they have an update i have to fly to my other locations to fix them ..every update requires me to spend over $3000 to repair the connection ...im done with this program i will find another company that can handle this the right way ..this app cost everyone $10 it has now cost me a total of $9000 of flying from 3 upgrades im done

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    Jump Desktop Support

    @don sorry you're having trouble. Can you please tell me a little more about this? How does the connection attempt fail? 

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    don berry

    It's say press here to redirect...not working ......says download apk ...says app not installed

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    Jump Desktop Support

    @don. Are you trying to log into your Jump Desktop Account via the app? If so, thats strange - it should automatically open up Jump for you. Which version of Android are you running? Which web browser do you use on your Android device? Also, can you please try installing Chrome on your Android device: https://play.google.com/store/apps/details?id=com.android.chrome&hl=en and make it the default browser?

    Also - deleting the post with your phone number - don't want your personal info hanging around in the public forum.

     

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    don berry

    evry single link i click on there is a problem ,,,,what is going on??????

     

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    don berry

    i have chrome??

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    Jump Desktop Support

    Which version of Android are you running and what did you upgrade recently? Did you update Jump or your Android OS? 

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    don berry

    i havent upgraded anything....phone screen says ....

    Success! You're now logged in! Taking you back to Jump Desktop app. Tap here if you're not redirected automatically.

    i tapped it nothing happens

    android version 6.0.1

     

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    Jump Desktop Support

    It seems like the web browser is having difficulty opening up Jump. Which web browser opens up when you try signing in using Jump?

    Can you make Chrome your default browser and see if it helps? Here's how you do that: https://support.google.com/chrome/answer/95417?co=GENIE.Platform%3DAndroid&hl=en

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    don berry

    omg!!!!!!!!!   thank you! thank you! thank you!      it worked!!!!!

     

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