Jump Desktop 7.0 for Android drops backwards compatibility with the older version of automatic setup. Users using automatic setup must upgrade their remote computers to Jump Desktop Connect .
If you've upgraded to Jump Desktop 7.0 and haven't updated to Jump Desktop Connect on the remote computer, it will appear 'offline' when you try to connect. If you don't have physical access to the remote computers then follow these steps to re-gain access to the computers and upgrade to Jump Desktop Connect remotely:
How to remotely update to Jump Desktop Connect
- Sideload Jump Desktop 5.0 for Android using the attached file. To learn how to side load APKs please follow the steps here: https://www.ubergizmo.com/how-to/how-to-install-apk-files-sideloading-on-android/
- Connect to your computers using Jump Desktop 5.0 and upgrade each computer to Jump Desktop Connect by opening the following link on the remote computer: https://jumpdesktop.com/go . Follow the steps there.
- Once all the computers have been upgraded reinstall Jump Desktop 7.0 for Android from the Amazon or Google Play Store and you should see all your computers back online.
If you have trouble with this please contact email@example.com.
this is ridiculous the program worked fine ..every time they have an update i have to fly to my other locations to fix them ..every update requires me to spend over $3000 to repair the connection ...im done with this program i will find another company that can handle this the right way ..this app cost everyone $10 it has now cost me a total of $9000 of flying from 3 upgrades im done
@don sorry you're having trouble. Can you please tell me a little more about this? How does the connection attempt fail?
It's say press here to redirect...not working ......says download apk ...says app not installed
@don. Are you trying to log into your Jump Desktop Account via the app? If so, thats strange - it should automatically open up Jump for you. Which version of Android are you running? Which web browser do you use on your Android device? Also, can you please try installing Chrome on your Android device: https://play.google.com/store/apps/details?id=com.android.chrome&hl=en and make it the default browser?
Also - deleting the post with your phone number - don't want your personal info hanging around in the public forum.
evry single link i click on there is a problem ,,,,what is going on??????
i have chrome??
Which version of Android are you running and what did you upgrade recently? Did you update Jump or your Android OS?
i havent upgraded anything....phone screen says ....
Success! You're now logged in! Taking you back to Jump Desktop app. Tap here if you're not redirected automatically.
i tapped it nothing happens
android version 6.0.1
It seems like the web browser is having difficulty opening up Jump. Which web browser opens up when you try signing in using Jump?
Can you make Chrome your default browser and see if it helps? Here's how you do that: https://support.google.com/chrome/answer/95417?co=GENIE.Platform%3DAndroid&hl=en
omg!!!!!!!!! thank you! thank you! thank you! it worked!!!!!
Please sign in to leave a comment.