General: Does my computer need to be powered on to use Jump?

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24 comments

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    Daniel Young

    This is very disappointing.  I know it is possible to have a wake from sleep function, as I'm sure most of us don't want to leave our computers running 24/7. 

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    april robinson

    I tested this yesterday and found that I could access my computer if I merely logged off.  Power off the screen and it will look like to the passerby like all is off, as well as being more secure.  Log off, don't power off.  Make sure the Jump icon in your shortcut bar is active before doing so. (Turning off the monitor of course all prevents others from seeing what you are doing.)

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    Kenneth Young

    I use SSH Tunneling; it would be nice if you could SSH in, then do a WOL, then RDP or VNC to target machine.

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    Jump Desktop Support

    We're looking into wake-from-sleep for a future update (this comment is for Jump 4.0.1 only for now)

    @April Logging off is fine - you just need to sure your computer is powered on for now.

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    Rick

    Any update on this comment from a couple months ago?  I love your program, but the MAJOR sticking point in my using it is the lack of wake from sleep.  PLEASE consider implementing this.

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    Rafael La Torre

    Hello Jump Support, this is a serious issue you guys should consider! I know for a fact that other software companies have implemented the option of "Wake on LAN" for computers on standby or sleep mode; this lack of option in your system leads me to use other software companies, which im using right now, because of this issue. Your software/product is great, works fine but I know it is possible to have a wake from standby/sleep function, as I'm sure most of us don't want to leave our computers running or powered on 24/7/365. PLEASE consider implementing this as soon as you possibly can, it looks like you guys are not paying much attention to this issue since the first post on this matter was around July 28, 2010 13:50 and the last post from your support team was on June 09, 2011 00:52 and obviously nothing has changed up to date, no updates resolving this important issue yet. Please work on this fix up and let us know about it, thanks!

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    Jump Desktop Support

    @Rafael thanks for the feedback. We're looking into this right now.

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    Rafael La Torre

    Hello Jump Support, thanks for the quick reply, I'd like to remark that your support team is great as well, therefore you see why this product is great also, it complements with an efficient support department. Maybe there is not a definite time for a release on an update on this issue, however is there an approximate time on when this option would be available, since this subject has a long time on the table already, more than a year, thanks again!

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    Jump Desktop Support

    @Rafael I'm sorry I can't comment on an exact release date but this is the top most item on our todo list at the moment - this will be done soon. We're planning on rolling this out in two stages: the first stage will add WOL support for manual / local area connections and the next stage will add support for automatic connections. You'll should see part of this feature in our upcoming Jump Desktop Viewer for Mac release followed by out next major iOS update to Jump. 

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    Daniel Sülla

    Hi.

    Have read trough the posts on this page. I would also like to have WOL. I'm useing Android and hope it will get implemented in the android wersion too. I'm conecting to my Win-station useing RDP.

    Thanks for a great App.

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    Rachel

    Any updates on the Wake on Lan feature?  The last comment from Support was in February.

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    Lauren

    I would also like an update on the WOL feature. Besides the issue of the computer having to be on all the time, I also cannot find a way to connect to a Mac laptop in a way that the laptop does not show everything I am doing, while I am doing it. Even if the screen is set to turn off, as soon as you connect through jump, the screen comes back on. This is a huge security issue, because you never know who could be viewing your actions on the laptop.

    This is not as big of an issue with Windows 7 because the OS automatically locks the screen, but it would still be nice to put the Windows computer to sleep. Overall, this is a big problem with being able to use this application with a Mac.

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    Mm M7769

    It would be nice to know that this is being worked on.  I do enjoy your product but have to be hesitant to recommend it over other products that have WOL and extended display abilities.  For new features, I'd put these two at the top of my list.  For now I use NetAwake (hope this helps others).

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    Tyson Manwarren

    Was this option ever added?  Would be very nice to have the ability to wake a computer from sleep...

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    Mystery Man
    How do I get jump desktop to wake my computer from sleep?
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    Jump Desktop Support

    @MysteryMan - it's best to make sure the computer doesn't go to sleep. Thats the most reliable way to connect to your computer. 

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    Mike Day

    2014 and still no WOL support? unacceptable...WOL is now considered to be a basic function in remote access software...

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    Jump Desktop Support

    @Mike WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to.

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    Mario A. Peña
    Not having Wake on demand (from anywhere) is a MAJOR lapse and makes this program practically useless. I want a refund of both iPhone and desktop apps I purchased expecting to be able to log onto my computers from anywhere, any time-as advertised. Having to disable sleep to log in will be a HUGE power waste. Please consider a refund.
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    Jump Desktop Support

    @Mario There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network. 

    That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled.

    I'm sorry Jump Desktop didn't work for you. Please contact support@jumpdesktop.com for a refund - they'll get back to you within 24 hours with refund instructions.

     

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    John McAuliffe

    "WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to."

    I'm using Jump desktop on a Mac, connected to a Windows machine via wired network. I would like to use WOL but I can't see it in Jump. Can you tell me how to configure this?

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    Christopher Kelley

    I too would like to see more functionality in regard to WOL.  I use your product for business and it would be a great plus.  For now I will look into waking from another computer on the network.

    As John asked previously, where is more info on: "WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to."

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    Jump Desktop Support

    @Christopher Jump will automatically send WOL packets to the remote computer if you're using an IP address. When you tap the connection Jump will send 5 WOL packets 100ms apart to the remote computer. Please note though: The computer that you're trying to connect to MUST be on the same wifi network.

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    Bay User
    @Jump Desktop Support - Apple seems to be able to do remote wake for Back to My Mac ( as long as you have an Airport or Apple TV on your network.) Looks like they use Bonjour Sleep Proxy http://support.apple.com/en-us/HT201960 Would be really great to have remote access to sleeping Macs

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