Updated: Jan 12th 2021: You no longer need third party sound drivers for your Mac. Jump Desktop Connect 6.5.x and later ship with a driver called Jump Desktop Audio which handles high quality audio streaming.
To stream audio from your Mac you'll need the following:
- Make sure you're connecting to your Mac using the Fluid Remote Desktop protocol. This is the default if you've configured your Mac using our free Connect app on the remote mac.
- If the Mac you're connecting to is running macOS Catalina or later, be sure to allow Jump Desktop Connect Microphone access: System Preferences -> Security & Privacy -> Privacy -> Microphone. If you don't see Jump Desktop Connect listed there, try to connect to the machine at-least once and you'll see a popup for Jump Desktop Connect asking for Microphone permission - please make sure you allow it.
- Make sure Audio is enabled in your computer settings in Jump: On your iPad, Mac or Windows: Edit your computer's settings -> Sharing and make sure Audio is enabled.
If you still can't hear audio on the Mac:
- Make sure the application you're using is outputting sound to the Jump Desktop Audio device. Any sound outputted to Jump Desktop Audio will be sent to Jump while you're connected.
Related help article: Soundflower compatibility with Catalina.