Mac: Can not sign into Jump Desktop. "Connecting..." message does not go away

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    Joseph HG

    I've got this exact issue but unfortunately this didn't fix it. i'm trying with two different machines and two different internet connections. I've reinstalled it, downloaded older versions, I've updated the version on the other end to match the one I'm using... Still nothing. Any advice?

     

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    Peggy Rubidoux

    Me too, the MacBook that I rarely use is really useless now.  Was hoping to use it for a business trip and be able to log in with Jump to my home computer.  

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    Joseph Vargo

    I have this issue. An inconvenient work around is if I login with another system and reinstall jump it will work but once restart it is done it just sits at initializing again until it is reinstalled defeats the purpose of the app.

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    Jump Desktop Support

    Hi Joseph,

    Are you seeing the 'Initializing...' message in the Jump Desktop Connect app? If so, you're seeing a different problem. Please follow the steps outlined here: https://support.jumpdesktop.com/hc/en-us/articles/14343257696269 .

    Thank you.

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    Rayne Pires

    I have followed these directions but it is still stuck on "Connecting...". There are no more Jump Desktop Auth Tokens to delete. I've re-installed the app multiple times, reset my computer, and also tried different internet yet nothing works.

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