Fluid Remote Desktop is a protocol that's designed for very high performance, low latency scenarios such as remote video editing and remote first person shooter games. Here are recommendations for getting the best performance out of Fluid and Jump:
On the client machine (the one you're connecting from):
- Don't use WIFI - turn WIFI off on your machine and use ethernet cables to connect your laptop / desktop to the router. If you can't use ethernet (for example if you're on an iPad or iPhone) at the very least make sure you're connected to WIFI on the 5ghz band and use a 5ghz compatible router.
- If you're connecting over the internet make sure you have atleast 100mbps downstream bandwidth. Although Jump will only use a maximum of 30mbps down, for Work From Home (WFH) scenarios additional devices on the home network might start consuming bandwidth - so make sure you have a good margin. Tip: If both host and client devices are on the same LAN, Jump will automatically use your LAN connection and will not go over the internet.
- VPNs are not necessary when connecting with Jump and may even slow down your connection if your VPN hardware is not fast enough. If you must use a VPN, please make sure it's a IPSEC or UDP based VPN for best performance and not SSL/TCP based VPNs. SSL based VPNs are not suitable for real-time applications like Jump.
- Use Live Fluid Performance Stats to view per-second stats for your connections. This helps track down transient networking problems.
On the host machine (the one you're connecting to):
- Don't use WIFI - use ethernet cables to connect the host directly to the router. If you can't use ethernet for some reason, at the very least make sure you're connected to WIFI on the 5ghz band and use a 5ghz compatible router.
- If you're connecting across the internet: 30mbps upstream bandwidth on the host side per simultaneous connection. Jump's usage of bandwidth will fluctuate depending on screen updates and screen complexity, but the maximum it will use is 30mbps. Tip: If both host and client devices are on the same LAN, Jump will automatically use your LAN connection and will not go over the internet.
- Make sure the graphics adapter on the host machine is engaged. This means either have monitors plugged into the host machine or use a HDMI emulator to make sure the graphics adapter is engaged.
- For very advanced users only: Jump Desktop always attempts to create a direct connection to the machine you're connecting to. Depending on network restrictions, a direct connection may not always be possible. In such cases Jump will fall back to routing the connection through a relay server closest to the user (relay servers can not decrypt connection data). Jump Desktop runs many high performance relays across the globe and it will automatically pick a server closest to you for best performance. However, if you want, you can also self host a relay server on your own premises and force connections to go through your own relay service. This might result in better performance. See the On Premise Relay Server help article for more information.