SSH: Unable to extract public key from private key file: unable to open private key file (6)

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Riaz Arbi

February 08, 2017 19:57

Hello,

Using Jump Desktop on iOS iPad Pro. Have been happily tuneling through an ssh server to various RDP hosts.

Updated to latest version of Jump (version 7.3)  today and suddenly I am getting the above error message.

I've created new SSH keys, but this does not resolve the error. I am able to use SSH to the hosts through other iOS apps. I am able to RDP via SSH using other iOS apps. SO I reckon it's a Jump error. Any guidance?

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• Official comment

  

  Jump Desktop Support February 09, 2017 08:13 (Edited February 14, 2017 19:50)

  Hi,

  Sorry for the inconvenience. The SSH problem is an issue with the 7.3 update. We've fixed this and are in the process of submitting 7.3.1 right now. If you'd like immediate access to the fix please shoot an email to support@jumpdesktop.com and ask to enrol in the iOS beta.

  Edit: 7.3.1 was released to the App Store and this issue has been resolved.

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  Riaz Arbi February 08, 2017 19:59

  Perhaps I should clarify: RDP via SSH no longer works.

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  Colin Spezowka February 09, 2017 08:10

  Same problem here. After the update my SSH tunnel stopped working with RDP (I haven't tried VNC). Also tried adding the private key again, and still didn't work. I noticed when I launched Jump Desktop on my iPhone and iPad for the first time after the update, all my connections were gone and then they slowly showed up one by one (I have the saved in iCloud option enabled).

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  Jump Desktop Support February 11, 2017 19:08

  Just want to say that 7.3.1 hit the App Store yesterday. It has the fix. Please update to 7.3.1 and it should fix this issue.

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