Cannot play videos in Mac with QuickTime.

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Chad T

June 03, 2017 04:51

I'm having an issue playing videos on my Mac w/ Fluid. When I open the file in QuickTime, the video player goes completely gray and I'm unable to play the video. Once I disconnect the Jump Connection, the video player reverts back to its normal state and the video is playable. Not sure why the QuickTime reacts this way whenever connecting with Jump. Any suggestions?

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  Jump Desktop Support June 07, 2017 19:20

  Are you playing protected content (i.e. content with DRM  enabled) in QuickTime? If so, thats probably why you're seeing this behaviour with QuickTime. QuickTime / macOS 'protects' the video content when it detects the presence of screen sharing / screen capture software. 

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  Chad T June 08, 2017 01:40

  Yep, that's it. Was playing a movie I purchased from iTunes. Thanks for the follow up.

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