Cursor Match-up

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Justin Powell

November 03, 2017 13:10

Hey guys...

Super minor issue here but one that drives me absolutely crazy. I'm running Jump on a MB Pro with Sierra 10.12.6 that connects to a server via VNC. The cursor on my local desktop does not match up with the cursor on the Windows Server 12 desktop and it's killing me! I've spent the better part of 2 hours trying to correct to no avail. 

Any suggestions? 

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  Jump Desktop Support November 03, 2017 15:03

  Thats strange. Do you mean the cursor isn't aligning up properly with the remote computer (i.e. you have to click at an offset)? Which VNC server is running on the Windows machine? 

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  Justin Powell November 04, 2017 04:09

  That correct. For example, i’f I want to click on the Start Button on WS 12 I need my curser to be in the middle of the screen so the Windows curser will be where it needs to be. I am running Jump Desk on my MB Pro OS to connect into the server which is hosted by Contabo. It is their standard VPS M package running Windows Server

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  Jump Desktop Support November 04, 2017 04:19 (Edited November 04, 2017 04:20)

  Thanks Justin. So, did you actually install a VNC server inside the VPS or are you connecting to a VNC server provided by Contabo?

  We’ve seen that VNC servers running OUTSIDE a VPS instance have trouble with aligning the mouse pointer - and even sending keystrokes to the VPS. This happens because the external VNC server usually doesn’t have an idea where the mouse pointer is inside the VPS. In such instances we usually recommend directly connecting to the VPS via RDP or by running your own VNC/Fluid server inside the VPS instance - that should fix the problem.

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  Justin Powell November 04, 2017 04:41

  Thanks! RDP worked great!

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  Goyo Hernandez December 17, 2017 03:08

  Hi there!

  I have the same problem using VNC, but when I try to connect vía RDP I get this Connection Error:

  "There was an error connecting to the computer. Error Code: 2.35 (0x23)."

  Any idea of what could I do?

  Thank you!

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  kenorb June 25, 2018 21:04 (Edited June 25, 2018 21:08)

  Same here when connecting via VNC. I've just purchased to find out it's useless. Details:

  - Jump Desktop Version 7.1.4 (228) 

  - Remote: OS: Windows Server 2012 R2 Datacenter Edition (64 Bit)

  - Client: macOS High Sierra.

  - Same when I connect via: vnc://remote:port/ via Screen Sharing app.

  Very often the pointer sometimes is half screen away. This is especially troublesome when I'm on the top edge of the screen with the real pointer, but Windows pointer is in the middle, so I can't really close any windows or interact. Unfortunately, I can't use RDP instead.

  I'm not sure about VNC server, it's provided by the hosting company.

  Reproducible steps:

  1. Order the cheapest Windows VPS at contabo.com

  2. Try to connect via VNC with the details provided in the server profile.

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