Connections list expanding infinitely

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Justin Piercey

January 11, 2018 04:47

On android app, one pc generates a new link every time I open the app, and leaves the old one grayed out/offline(but they all connect when clicked). My list of connections looks something like PC, PC(1), PC(2), PC(3), etc. But only the last one is blue, and it adds one more every time the app is opened. Also, the pc version doesn't do this, but instead, refuses to connect to this computer at all. No timeout, no errors, just a spinning wheel, forever.

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• Official comment

  

  Jump Desktop Support January 11, 2018 07:28

  Hi,

  1. Connections list expanding infinitely: Can you please make sure you update to Jump Desktop 7.1.2 for Android? We released this on the Play store - it fixes this issue. 

  2. PC not connecting: Can you please send over your logs? Try to connect and wait for a minute. Then click Help -> Diagnostic Logs and send over the logs to support@jumpdesktop.com 

  Thanks.

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  Justin Piercey January 11, 2018 18:15

  Please update your app in the Amazon app store, so that I can update from 7.1.1. It hasn't been updated since May.

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  Jump Desktop Support January 13, 2018 13:49

  @Justin. The update has been released on the Amazon App Store.

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