On iPad Pro Ctrl Alt Delete is not working to log on Win 7

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Jlm Comp Z

April 13, 2017 18:33

I've tried simultaneously pushing all three keys on the screen keyboard and the remote PC doesn't respond.  I also see that the ctrl and alt keys stay latched on when pressed so I tried pushing those two then the delete key.  Am I missing something here?

thanks

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  Jump Desktop Support May 08, 2017 22:15

  Ah - sorry, I thought you were using a physical keyboard!

  Yeah - there is a dedicated Ctrl+Alt+Del button in the utiiity keyboards. Also you can find the 'Del' key in the utility keyboard as well (this way you can individually press the Ctrl and Alt buttons). Note: Backspace is NOT the same thing as Del - I think that might have been the issue you're hitting.

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  Jump Desktop Support May 01, 2017 19:00

  Hi Jim,

  We released Jump Desktop 7.3.3 for iOS a little more than week ago. Can you please let me know if it helps? 

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  Jump Desktop Support May 08, 2017 17:35

  Jim,

  Just following up on this. Were you able to reproduce this with 7.3.3?

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  Jlm Comp Z May 08, 2017 22:05

  Problem solved...  I found that there is a ctl/alt/delete combo key on one of the alternate keyboards that works just fine.  So far this is a great app.  

  Thanks for the follow up.  

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