Windows Credentials?

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    Jump Desktop Support

    Bryan,

    When you turn on your desktop, do you log into Windows? Does it ask you for a password when you turn on the computer? If so - those are you Windows credentials. If it doesn't ask you for a password, please make sure you assign a password to your Windows account on your desktop as Jump will not let you connect without it.

     

    This link has instructions on how to assign a Windows password: https://www.laptopmag.com/articles/change-password-windows-10

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