Image Ghosting or not refreshing?

Follow

Chris Fox

January 27, 2023 15:45

New PC, remoting to windows PC running 11 and 11 Pro. Images seem to ghost within menus and settings windows. Does not seem to affect when remoting from ios, only when the remote units is one of my 3 windows pc's from windows or Mac. Currently a new PC I just set up is almost unusable as I can not make any changes to the PC setting, multiple menu layers are overlapping and will not refresh. I can move the windows, close and open, restart the unit with no improvement. Please see below. How can I address this?

0

• 

  Jump Desktop Support January 27, 2023 15:53 (Edited January 27, 2023 15:55)

  Hi,

  Does the remote PC have a active monitor attached to it? This usually happens when a display isn't attache to the remote machine. To fix this try updating to the Jump Desktop for Windows 8.6 beta on your local PC (click File -> Settings -> Updates -> Check the 'Beta updates' and then click 'Check for updates') and engage the virtual monitor after connecting: Connect and then click Displays -> Virtual Monitor -> 1.

   

  Thanks

  0

  Comment actions Permalink
• 

  Chris Atkinson January 28, 2023 22:09

  I am having the same problem.  Ghosting and rendering errors that seem to happen with monitor 2

  0

  Comment actions Permalink

Please sign in to leave a comment.