Restorted System Image on new machine causes Jump issues

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Rafael Loza

January 28, 2023 20:50

I restored a system image from one PC rig onto a new PC rig. The original had Jump Desktop Connect. The issue is that now it seems to think that both computers are the same with respect to Jump Desktop Connect. The Machine ID is the same on both rigs on Jump Desktop Connect, even though the PC Name is different. On the Jump Admin webpage, I have tried removing the computer that refers to both rigs and uninstalling Jump Desktop Connect on both rigs. Installing Jump Desktop Connect again still shows both machines with the same Machine ID. Although the sharing link is different. Any ideas on how to fix this? Both machines are running Windows 11, if that helps. Thank you.

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  Jump Desktop Support January 30, 2023 15:18

  Hi,

  
  To fix this, you'll need to remove all Jump Desktop Connect configuration by opening up Jump Desktop Connect -> Settings icon -> Configuration -> Reset all configuration.

  Then uninstall Jump Desktop Connect and reinstall using your team's installer.

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