Jump Desktop Connect: from 4K Windows to 4K iMac

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3 comments

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    Abdul Ghani Madid

    Hi Stephen, Thanks for reaching out to us.

    To achieve 4K resolution on your monitor, please follow these steps:

    1. Update to version 8.6.1 Windows Beta by downloading it from this link: https://changelog.jumpdesktop.com/jump-desktop-for-windows-8.6.1-beta-3McrKM.

    2. After updating, enable 'Retina' mode in Jump to enhance the display quality.

    Alternatively, you can enable 'Virtual Monitors' by referring to the instructions provided in this link: https://changelog.jumpdesktop.com/virtual-displays-pbTZC.

     
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    Stephen Chu (朱朱)

    I don't see Retina when connected from Windows to Mac. From this page https://changelog.jumpdesktop.com/retina-support-for-fluid-fwZpe it seems only be available when both computers are Macs.

    Virtual Monitors feature doesn't show any of the Retina/high DPI resolutions.

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    Abdul Ghani Madid

    Hi Stephen,

    We apologize for any inconvenience caused. Our development team will be working on adding retina mode to the Windows client.

    Thanks.

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