Remote Audio

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Yogi Patel

June 15, 2023 15:45

Hello,

I am using and iPad Pro to remote into a Windows 11 pc. When I connected to the pc the first time, the audio does work. Any time after that it does not pick up any remote audio. I’ve made sure remote audio is selected. Removed the PC and added it back multiple times but still keep running into this issue. Any fix for this issue?

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  Abdul Ghani Madid June 15, 2023 17:27

  Hi Yogi, Thanks for reaching out to us.
   
  If you are connecting to a Windows machine and experiencing audio issues, it's likely that you need to install the virtual audio driver on the remote Windows machine. You can use this link to download the virtual audio driver https://vb-audio.com/Cable/

  1. While connected to the remote Windows machine, download and install the virtual audio driver.
  2. Once installed, navigate to the audio settings on the remote Windows machine and change the default output device to the virtual audio driver.
  3. You should be able to hear audio on your local device and it will not be heard on the remote Windows machine

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  Sergio June 28, 2023 14:07

  Abdul, what about if I want Jump to use the headset on my local machine? I need to have calls using JD and for some reason he doesn't see my headset in my local machine.

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  Abdul Ghani Madid June 28, 2023 19:34

  Hi Sergio,

  At the moment, we don’t support sending the iPad microphone to Windows yet.

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  Valdekjr December 24, 2023 06:24

  Hi JD team. Would you have a date to have this feature working? I might be wrong but I believe the Amazon Workspaces (remote desktop service of Amazon) has a iPad client and they were able to send the mic from iPad to Remote Windows Machine (hope it helps in someway).

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