getting control back on the host computer (including mouse)

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Mike Langevin

August 31, 2023 15:00

When a remote user is logged in, I can't see the mouse cursor locally. I can move it and if I click, I see the action, but the cursor itself is invisible. I quit jump and the cursor and monitor settings dont come back to normal unless I restart. Is this a simple setting issue?

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  Abdul Ghani Madid September 01, 2023 16:53

  Hi Mike, Thanks for reaching out to us.

  May I know how is the other user connecting?
  Once the remote user disconnects, can you then see the cursor?

  Thank you

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  Mike Langevin September 05, 2023 14:32

  Hi - the remote user is on Jump Desktop at home and when they are connected, cursor is gone. If I can blindly click my way up to the Jump menu and disconnect them, the cursors will come back. In other rooms, I can see the cursor while a user is connected.

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  Andreas Schreiber June 05, 2024 00:36

  Hi Abdul, I have a similar problem. My MacBookPro M1 Max (Ventura 13.6.6) is the host and my iPad Pro M1 is the remote user.

  As soon as I connect to Mac with my iPad, the mouse pointer from the iPad can control the mouse pointer on the Mac, but the mouse pointer movements from the MacBook trackpad are not displayed on the iPad. How can I solve this problem?

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  James Spicer June 21, 2024 03:31

  I also have this issue. 

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  Andreas Schreiber June 21, 2024 07:13

  Hi James,

  I was able to solve the problem. You have to select the trackpad mode (gaming) in the Jump Desktop settings after you have connected.

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