We have remote editors accessing a local computer via Jump on a Mac Mini 8gb. They have had so many issues connecting and i can't seem to figure out why. A few errors have occured:
Protocol Problem Error Code = 12 Suberror = 0
Another issue is Audio connection. The audio will say its being output as jump desktop audio but the editors have no sound coming thru. they've messed with the computer settings and toggled between jump and local to try and switch it themselves. this only is resolved by a hard reset on the computer which they cannot do remotely due to computer admin stuff.
HELP! Why does this keep happening and what can i try to fix these issues?
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