jumpspeak freezing up

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Sue Buchholz

November 01, 2023 16:44

I have downloaded and paid for Jumpspeak but it has frozen on the screen that says "turn your mic and speech recognition on."  their customer service person said I had not finished the purchase and I emailed the copy of the purchase to them.  no response.  I would like a customer support phone number also

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  Jump Desktop Support November 01, 2023 16:46

  Hi there,

  Sorry to hear you're having trouble. For Microphone Access, open up System Settings -> Privacy & Security -> Microphone and make sure Jump Desktop (and if you see it Jump Desktop Connect) have micrphone access enabled.

  Then restart your machine and try to open up Jump again.

   

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