Drag-and-drop broken when remotely accessing macOS Sonoma

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3 comments

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    Steve Nowland

    I'm having the same experience with Sonoma 14.1.1 on both Macs using Jump Desktop Version 8.10.4 (81005).  The remote screen scrolling is extremely slow, not usable.  Tried with a remote Mac using Ventura 13.6.1 accessing the Sonoma 14.1.1 and had the same issue.  Seems that the Remote Login function in the Sonoma server function has changed. 

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    Nils Michael Becker

    I also have this problem when I access a Mac with Sonoma from an iPad Pro. Working has become very difficult. Every attempt to mark things up or copy & paste leads to the client stopping and you have to reconnect.

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    Abdul Ghani Madid

    Hi, Thank you for reaching out to us.

    I'm sorry to hear about the issues you're facing with Jump.
    For us to be more efficient in resolving this issue, please submit a support request and include the Jump logs from your iPad. 
    Please reproduce the problem and send over your logs by going back to the Jump Desktop main screen and tapping the gear icon on the top Left hand corner, and then tap the contact support button and send the logs over.

    Kind Regards,
    Abdul Ghani

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