Missing Start Bar

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Eric Goldstein

October 26, 2011 14:02

I have two computer linked to JUMP. One XP Pro and Windows 7 Pro. The XP
works fine, but when I connect to the Windows 7 Pro computer, from
either my Ipad or Jump desktop, I don't get the bottom Start bar,
shortcuts, program tabs, or clock. The whole bottom is missing.

 

What can I do to fix this?

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  Talha October 26, 2011 14:23

  Hi Eric,

  I need one more piece of information from you. What text is displayed underneath your computer name in Jump Desktop on your ipad? It should read  'windows remote desktop' or 'secure screen sharing'. 

  Which one do you use to connect to your computer?

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  Eric Goldstein October 26, 2011 14:45

  windos remote desktop is displayed.

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  Talha October 26, 2011 15:18

  Thanks Eric.

  Try using 'secure screen sharing' option. This should solve the problem.

  If 'secure screen sharing' is not visible on your iPad, you need to enable it. To enable secure screen sharing

  1. Open Jump Desktop on your PC
  2. Click on Options and then click on Configuration Wizard. You need to have administrative rights on your PC in order to run Configuration Wizard.
  3. The dialog box will present you two options.
  • VNC (recommended)
  • RDP
  4. Select VNC and press next button.
  5. Follow the subsequent prompts

  Wizard will automatically download and install VNC server for you. Now try logging into your computer from iPad. This time 'secure screen sharing' should be displayed underneath your computer name. Use it to login to your computer.

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  Jump Desktop Support November 03, 2011 10:51

  Just to add to this: The reason this happens when using a rdp (or windows remote desktop) connection is because explorer.exe hangs when you connect. If you kill explorer.exe from the task manager and then run it again everything should be back to normal.  

  We're not sure why explorer.exe is hanging in Eric's case. We suspect it's an old graphics card driver or app that might cause the initial hang. Perhaps making sure you're running the latest version of your video drivers might help.

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