jumpdesk top wont connect to my labtop using my Ipad 2?

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    Jump Desktop Support

    Kyle,

    I'm assuming you're trying to connect to a PC. How long does it take you for Jump to go back to the main screen? If it takes less than 15-20 seconds, then you might need to re-run the Jump Desktop configuration wizard on your computer. To do this, open up Jump Desktop on your PC and click the Options link, then click the Configuration Wizard button and follow the wizard steps to completion. Once you're done with the wizard, try connecting again from your iPad 2. 

    If the same problem persists send over the logs from your PC: Open up Jump Desktop on the PC, click Options and then click the Logs menu item. Then please email the logs to support@jumpdesktop.com . The logs will help us diagnose the problem.

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