error code 2.36

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Theo Griepink

November 05, 2011 03:39

trying to log in I get the above error  AND  Your Google password or email was incorrect

(I don't have a gmail email address, do I have to have one?

I use theo@lacool.com.au

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  Jump Desktop Support November 05, 2011 07:49

  1. The 2.36 error code indicates you're trying to using a manual connection to connect (i.e. you've manually entered an IP address or hostname). Setting up manually requires networking knowledge and you should skip over to #2 below if you don't feel comfortable dealing with networking details. For advanced users only: The 2.36 error code indicates that there was a problem establishing a TCP connection (TCP connection is the "2" part in the error code), with suberror 36. Suberror 36 means that you've entered a bad IP address, hostname or port and Jump can't connect to the destination because of that.

  2. Gmail address: Yes, as of now, you need to either have a @gmail.com or @googlemail.com address, or your domain name should be hosted on a Google Apps account. I would recommend you take this route since it's simpler and quicker. Try signing up for a free Gmail account here: http://gmail.google.com

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