I am unable to use the VNC feature to connect

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George Morrison

November 05, 2011 14:37

I am using Fedora 14.  I can connect from my Widow PC using RealVNC client but I immediately get a failed connection with Jump.  If I trace the VNC server process on Fedora 14 I find that it does receive the request, so I know the request from Jump is being received.  Any suggestions?

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  Jump Desktop Support November 05, 2011 17:02

  Can you please send us the Jump Desktop logs from your device? That should shed some light on why Jump can't connect:

  1. Open up Jump on your device and tap the gear / settings icon on the top left hand corner of the main Jump screen. 
  2. In the Settings screen, scroll down and enable the 'Logging' option. 
  3. Next, go back and try to reproduce the issue. 
  4. Once you manage to reproduce the issue, come back to the Settings screen again and send over the logs by tapping the 'Email Log' button. 

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  Jump Desktop Support November 06, 2011 06:33

  George,

  Just an update on this: I just tried connecting to Fedora 14 (Live CD) and it worked for me. 

  Can you tell us a little more about your configuration? I.e. Are you using the built-in vnc-server that comes with Fedora 14?

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  Jump Desktop Support November 09, 2011 17:13

  We followed up with George privately on this - it seems like the problem may have been an issue with specify the correct port to connect to.

  VNC on Linux machines usually uses different listening ports for multiple user sessions. For example the first session / display listens on 5900, the second on 5901, the third on 5902 and so forth. I believe George's display port was at 5901 and he was trying to connect to port 5900 (George please chime in if this is incorrect).

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