Setting up 2 pc's on Android

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chris parrott

November 26, 2011 19:03

I can connect to one (either) PC using the auto setup, but can't connect to another using 'add connection' on either RDP or VNC. Using JD 2.6.8 on HTC/Android.

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  Jump Desktop Support December 08, 2011 09:29

  Hi,

  Do you see an error code when you try to connect? If so, can you please tell me what it says?

  Tip: When manually setting up connections, you might also want to make sure you're on the wifi network as your computer and also make sure the firewall on the computer is set to allow remote connections.

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  chris parrott December 15, 2011 16:58

  All it say is : 'Can not resolve the computer name'

  The PC is on and connected/logged in, I can connect to either PC via auto,  I just can' seem to add a second PC and get it work.

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  Jump Desktop Support December 15, 2011 23:15

  1. If you want to setup another PC, I recommend you use automatic setup on that as well. Just follow the first half of the steps here: http://jumpdesktop.com/go on your other PC. Once you setup Jump Desktop on your PC, you should automatically see a new connection appear in Jump's computer list.

  2. The error code you're seeing is shown because the address you've entered manually into Jump's 'address' is probably incorrect. I recommend you try #1 above if you want to add a new computer - but if you must use a manual connection then you might want to tap the settings icon to the right of your computer's name in Jump and double check the 'address' field - try entering your computer's IP address instead of it's host name - that might work.

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