Full screen now not working

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Arwin

December 19, 2011 15:10

Hi,

 

i am remoting my office pc and thru my laptop and it works perfectly before. but now i cannot get the screen into full now. i already uninstall the application but im getting same results. i dont see any settings on pc to pc.

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  Jump Desktop Support December 19, 2011 21:48

  Hi,

  Can you please describe what you mean by 'screen into full'? Is part of the screen cut off? Can you pan and zoom the screen? Also, are you on an iPad/iPhone or Android device?

  Thanks.

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  Arwin December 19, 2011 22:42

  I'm using windows 7 remoting windows desktop @ office. please see attached picture. 

  
  
  
  Screen Shot 2011-12-19 at 5.36.05 PM.png

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  Jump Desktop Support December 21, 2011 19:39

  Thanks for the screen shot - it's super helpful.

  It looks like you're using the Jump Desktop Viewer on your PC. There is a known issue with the current version of PC Viewer (as of version 3.2) in RDP mode where it remembers the last settings you used with the "Microsoft Remote Desktop Connection" program. To work around the issue try opening up the Microsoft Remote Desktop Connection program on your PC and connect to any other workstation in fullscreen mode. After you've connected, close the Microsoft Remote Desktop Connection program and then connect via Jump Desktop Viewer - it should go into fullscreen mode then.

   

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  Arwin January 10, 2012 19:15

  followed your procedure but still i can't get it into full screen...

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  Taylor Priest March 09, 2012 18:28

  im also having the same problem. any news on this?

   

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  Randy Smith July 19, 2012 02:43

  I ran 'mstsc' to bring up Remote Desktop Connection.  That showed me the last RDP that Jump had done.  I clicked on the Display tab and moved it to 'Full Screen'.  Then I went to the General tab and clicked 'Save As'.  The save as box had 'default.rdp' so I just overwrote that and now I am getting full screen again.

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