Some Android users on Verizon's network have reported problems connecting to their computer when using Jump's automatic configuration feature.
Note: This issue only affects a small number of Android users on Verizon's network and using Jump's automatic setup. Users who have configured Jump manually via an IP address are not affected by this issue. iOS users on Verizon's network are also not affected by this issue.
We've investigated this issue on our end (via logs submitted by users) and what we repeatedly keep seeing from the logs is: As soon as the user tries to connect to their computer the 3G or 4G connection temporarily drops on the device causing the connection attempt to fail. Most users regain 3G/4G connectivity after about 2-3 seconds however some users have also reported the need to restart their phones to regain 3G/4G connectivity.
At this time we're unsure why this would happen. We do know this happens only for some Verizon network users on Android and using Jump's automatic setup - others haven't reported any problems. If you're hitting a similar issue and have additional data points (phone, model, network, location) then please add to the comments. Any data you can provide will be helpful in fixing this problem.
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