Jump Desktop Viewer (Windows) loses Gmail credentials every reboot

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Luke Youngblood

May 08, 2012 14:44

Hi, thank you for developing an amazing remote desktop tool - I've used it since 2010 on my original iPad.

One small issue I have is that on my laptop and desktop PCs, every time I reboot, if I need to launch Jump Desktop Viewer, it loses my Gmail credentials, even though I have checked the box "remember credentials."

This is a major issue because I use Google 2-factor auth, so every time this happens I must revoke the previous credentials I issued to that computer and issue a new password manually from Google's account management system.

This is on Windows 7 64-bit, and I have tried running the viewer as Administrator to see if perhaps it was having difficulty saving the credentials to disk.

Does anyone else have a solution to this issue/problem?

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  Jump Desktop Support May 08, 2012 15:43

  Hi,

  This is a known issue with Jump Desktop Viewer for the PC. Unfortunately, there is no work around as of yet. 

  Thanks for reporting it - I've added to our bug database - we'll address this soon.

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  Chris Hansen July 11, 2012 18:05

  I am having the same issue. Is there an expected release version that will correct this?

   

  Thanks for the awesome product!

   

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  Matthew Briffa November 02, 2012 21:43

  same problem here, very annoying if you have google application specific passwords (as part of the 2 step verification) enabled as I do.

  apart from this, i think it's perfect for my needs.

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  Jim Bruehler May 21, 2013 13:54

  May 2013.  Same problem.  I also use 2-step authentication so the problem is non-trivial.

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  Jesse Thompson May 30, 2013 20:27

  I would just like to make another mention of this, it would be pretty awesome to see this fixed. Otherwise really enjoy and appreciate the program, thanks!

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  Ian Cook July 29, 2013 18:30

  It would be great to have this issue fixed.  This is the only issue that prevents me from using Jump Desktop seamlessly on all my devices.  Thanks.

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  Adriano Rupa October 03, 2014 18:35

  This also happens to me.  I've had to revert to a competitor's product since it is a pain to revoke and regrant the 2 factor authentication.  Given the recent hacking of celebrity accounts....I'd prefer to keep 2 factor identification turned on.  Given that the trend is to increasingly leverage this type of auth, I hope this bug sees the light of day.  Hopefully somebody raises it's severity on the defect log.

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  John Meek November 11, 2014 14:40

  Agreed on this point.  This is an amazing app but the lack of caching of the un/pw along w/ 2 factor auth is quite the pain.  Hope that this can be cleared up very soon!

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  Lamahmud February 13, 2015 19:03

  Has this problem been solved?  It's a pain for me too.

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  Patrick Kouba September 09, 2015 07:39

  3 years later still an issue.

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