Unable to login using google account

I'm currently unable to login jump desktop using our Google account. We have multiple machines setup for remote access and 2 users connected using same account to remote into these machines. It was working awhile back but as of now, I am unable to connect using our gmail account in jump desktop. It does not output any errors, just simply does not connect. I tried to connect with another account and it works. Is there a limitation on how much machines can be used to connect using google account?

Apologies if this problem has been answered before, but we have been searching and no solution as of now. Please direct us at the site or thread if it has been covered.

Any help is appreciated. Thanks.

Jump Desktop Support August 28, 2012 18:13

Hi Andre,

1. The limitation to using Google accounts is approximately 5-7 simultaneous users per Gmail login. You generally would see an error message along the lines of 'The computer is offline' if you hit this issue though - it doesn't match up with what you are describing.

2. Can you please contact support with a log from the PC? First try connecting to the computer. When the connection attempt fails open up Jump on the PC and then click on Options -> Diagnostics -> Logs. Copy paste the log into an email and send it over to support@jumpdesktop.com . We'll be able to help you further then.

Thanks.

Unable to login using google account

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