Unable to login using google account

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    Jump Desktop Support

    Hi Andre,

    1. The limitation to using Google accounts is approximately 5-7 simultaneous users per Gmail login. You generally would see an error message along the lines of 'The computer is offline' if you hit this issue though - it doesn't match up with what you are describing.

    2. Can you please contact support with a log from the PC? First try connecting to the computer. When the connection attempt fails open up Jump on the PC and then click on Options -> Diagnostics -> Logs. Copy paste the log into an email and send it over to support@jumpdesktop.com . We'll be able to help you further then.

    Thanks.

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