Can we change the idle time?

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6 comments

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    Jump Desktop Support

    Hi Christine,

    Generally once connected you're connected your session should remain active throughout the date. The only exception to this is on iOS (iPad and iPhone) which forces a maximum 10 minute limit when you multi-task away for Jump. After 10 minutes in the background Jump is forced to terminate the current. In our next update we've added a new feature which remembers the last session you were connected to and automatically reconnects to it as soon as you start up. 

     

    Let me know which platform you're thinking about.

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    John Falconer
    I love that Android version does NOT idle ... Look forward to the auto-reconnect option for iPad. How soon will that update show up?
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    Jump Desktop Support

    John,

    We submitted the update to Apple yesterday. Current review times are approximately one week. So hopefully sometime end of the week if the review process goes smoothly.

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    Maurice McKeag
    Has the idle time been increased or is the automatic reconnection been unabled.The problem that we are having that during an RPD session on Server 2008 R2 if we are in the middle of a transaction and we have to take a telephone call the session gets disconnected. Any suggestions
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    Jump Desktop Support

    @Maurice

    1. Are you connecting from an iPad or a Mac?
    2. Whats the error message that shows up when you disconnect? 

    Currently auto reconnect only kicks in when you multi-task away from Jump and the 10 minute timeout expires. 

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    Bruce Cairnie
    I have a problem that is similar to Maurice's. While actively using the RDP session, for example, while typing an email, the remote computer stops accepting input while Jump continues to let me move the cursor around for example. eventually I receive a message that "Remote Desktop has closed. The computer has closed the remote connection." I had this problem once before but cannot remember what I did to resolve it. Any suggestions? Thank you!
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