Windows 8.1 Preview

Brian Adkinson

July 04, 2013 00:09

Cannot connect after upgrade to Windows 8.1 Preview. Uninstalled/reinstalled, tried compatibility settings for Win7 and Win8, no luck. Tray icon mouseover displays "There was an error connecting"

Jump Support Response: This issue is no longer present on Windows 8.1 RTM (see below for details)

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12 comments

Jump Desktop Support July 04, 2013 02:37

Hi Brian,

We're looking into this. The preview release seems to have broken networking in a bad way. We've noticed a few other apps having trouble connecting to websites (including Chrome when downloading secure content). We don't recommend installing the Preview release on production systems.

That said - we're looking into this right now.

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Ben Cedar July 17, 2013 22:44

Any news on this yet?

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Jump Desktop Support July 18, 2013 14:55

@Ben Sorry, no ETA on this as of yet.

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Matt F July 28, 2013 19:28

Any status update on this? Having my 8.1 preview offline is inconvenient.

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Shultz38 July 29, 2013 22:49

Does your beta version support 8.1? Please email me.

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Jump Desktop Support August 01, 2013 23:45

Jump supports connecting Windows 8.1 Preview manually (i.e. via an IP address). The automatic setup has a problem for Windows 8.1 Preview. We're looking into fixing this.

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Jump Desktop Support September 04, 2013 03:13

Just an update on this: Looks like this issue has been fixed in the final Windows 8.1 release. We've re-tested Jump Desktop with Windows 8.1 RTM and so far haven't found any issues with RDP or VNC.

One caveat: .NET 3.5 needs to be installed on Windows 8.1 prior to installing Jump Desktop. We'll be releasing a new installer that'll address the issue - in the meantime please take a look at this link on how to enable .NET 3.5 on Windows 8.1: http://www.neowin.net/forum/topic/1147872-howto-install-net-35-in-windows-81/

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Dale Klipstein September 09, 2013 01:35

This does not fix t the issue. Today I downloaded Windows 8.1 preview and Jump stopped working. I did the above and it did the same thing. I uninstalled, I reinstalled. I've tried everything. Please post a step by step guide to get this working again.

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Jump Desktop Support September 09, 2013 18:35

@Dale Windows 8.1 Preview has a know issue with Jump Desktop. However, we've verified that the final-non-preview version of Windows 8.1 (to be released in mid-October 2013) works quite well with Jump Desktop.

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Syeed Hasan September 27, 2013 13:51

I have Windows 8.1 Pro, and am writing this from my ipad using the JumpDesktop app. It definitely works.

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Mystery Man October 09, 2013 08:58

I am on Windows 8.1 Pro final version from dreamspark and can't get it to work. The service wont start...?

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Kate Mushinsky December 01, 2013 17:52

Syeed-- please tell me step by step how you connected iPad to Windows 8.1. I am having difficulty when I click on Jumpdesktop.dmg on iPad to "Open in 'Jump,'" nothing happens.

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