Audio interruption

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John Falconer

September 22, 2013 15:21

Components: iPad 3, Windows 7 Ultimate, RDP - not a Domain member,, play sound on controlled PC, wireless from iPad to WAP - Ethernet from WAP to PC, IOS7 (but this doesn't matter) Use case: I use the iPad as a stereo system controller, applications running on the PC include Foobar2000, WMP, and any of several web browsers running MOG add-ins, Silverlight, etc. This allows me to control audio (selection of tunes, playlists) remotely. Problem: At irregular intervals the audio stops playing on the PC, switching on the iPad to the Jump! application immediately restores the audio. This has been a problem I've just put up with for as long as I've used Jump! But I'd sure like to know of a resolution. It is not, seemingly, related to the RDP session being "alive" as I can select Disconnect on the Jump! Client, have the music continue to play until it (again at an irregular amount of delay) goes silent; reestablishing the Jump! Session immediately restarts sound. It is as though some component of the Windows audio output (at what layer, I don't know) is looking for a missing "heartbeat" and that "heartbeat" is reestablished when the Jump! RDP session is reconnected. Is there a known issue, a registry setting on the Windows machine, a workaround? Thanks!

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  Jump Desktop Support September 23, 2013 01:25

  John, thats quite an interesting issue. To be honest I'm really not sure if this is an RDP specific issue or perhaps an issue with the software you're running. However I think one easy workaround for all this may be to try and switch to using VNC  and see if it you still experience the same problem. My guess is VNC might play better.

  Let me know how it goes.

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  John Falconer September 23, 2013 03:07

  I don't know for sure either (if it is a Jump! RDP issue or related to apps running on the Windows machine).  It does seem to vary in frequency of interruption based on the application running but is, pretty much, always a problem (and a very annoying one) with both Foobar2000 and the MOG client running in any browser.  I'm tied up with commitments right now but I'll load the VNC on the Windows machine although I hate adding anything to its configuration as it is a headless, keaboardless, mouseless micro-PC dedicated to music service for my home.  I will report back subsequently.

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  Jump Desktop Support September 23, 2013 03:16

  John, one easy way to setup VNC is to use Jump's automatic setup. It requires a Gmail account but setup is very simple. Take a look at this on how to do this: http://jumpdesktop.com/go .

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  John Falconer September 23, 2013 03:31

  I've done the VNC setup and am now giving it a test. I must admit I've made a "leap of faith" here in that I don't like automatic install scripts - maybe years of working for Microsoft have left me apprehensive ;-). Thanks for the promptness of you replies, John

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  John Falconer September 23, 2013 14:10

  Thanks again for your responsive support. This (VNC) fixes the issue for my use case. I'm a happy customer. John

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  Jump Desktop Support September 23, 2013 15:27

  Thanks John. Just curious: Have your tried RDP'ing into your machine using Microsoft Remote Desktop Connection from another machine? If so, what happens to the audio when you disconnect RDP?

  Thanks.

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  John Falconer September 23, 2013 16:27

  Do you mean RDP to the music server from another Windows machine? I'll try that when I get home but my recollection is that the music plays without interruption.

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