Android 4.0, Jump Free, if host is offline, Jump Free disconnects device from network?

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Jonas Bull

February 05, 2013 13:44

This just started recently.  v5.0 (71) 

It had me completely stumped until I realized the RDP host wasn't connected to Jump.  Still, why knock off the whole 1x/3G/4G connection when the RDP host is offline?  That seems excessive.

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  Jump Desktop Support February 05, 2013 14:47

  Hi,

  Thanks for reporting this. Can you please tell me which device you're using? Generally speaking - Jump shouldn't have any effect on the connection. Also can you please take a look at these threads and let me know if it resembles your problem:

  1. http://support.jumpdesktop.com/entries/21181142-error-4-103

  2. http://support.jumpdesktop.com/entries/20865777-jump-desktop-android-automatic-setup-on-verizon-3g-and-4g-connections

  
  

  Thanks.

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  Jonas Bull February 05, 2013 15:08

  Very similar to link #2.  

  This is an LG VS480 4G on Verizon.  IT is working now ( I also finally took the plunge and got the paid app in appreciation for the quick response.)

  I have been able to reproduce the issue previously, so I'll try it again and let you know.

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  Jonas Bull February 05, 2013 15:16

  WEll, maybe upgrading to the paid app fixed it.  Sooo... I backed up the paid app, uninstalled, reinstalled Jump Free, and tried again - but it still works.  

   

  So I put everything back right.  I -was- getting the strange error message, now I am getting the expected "host offline" message.

  I guess this thread is now pointless.  Which is a good thing.

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  Jump Desktop Support February 05, 2013 17:07

  Thanks for purchasing - do let us know if you hit this again though.

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