How is the mac vnc working?

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5 comments

  • Avatar
    Jump Desktop Support

    Chase,

    Is the problem on your iPhone? If so tap the blue arrow next to your computer's name in Jump and then edit the 'auth' row. Make sure it's set to 'Automatic'. Save your settings and connect again from the iPhone.

  • Avatar
    Chase Friedman

    Ok I did that but it forces to me sign into an account and not the one that the machine is currently logged into. For instance if I'm trying to support someone who is having issues, I'll connect to their computer to help them and see what they're doing. But with the way the osx platform is setup I'd have to log in to their account and ask for their password? 

  • Avatar
    Jump Desktop Support

    @Chase - correct. At this time you'll need to their OS X username and password.

  • Avatar
    Chase Friedman

    Bummer, I was hoping I could use this for support. Are y'all thinking about adding it in the future?

  • Avatar
    Jump Desktop Support

    Yes, this is something we're currently looking into right now.

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