"Computer is not online". Not true!

Ray Cornett

December 23, 2013 21:45

I am using two programs that enable me to see things from a remote laptop. One is a webcam surveillance app which allows me to see a live webcam view from the computer it is hooked up to. I can see the live view right this second on my cell phone. Yet, when I try to connect to the same computer right now with Jump(Pro version just purchased) it tells me my computer is offline. This is not true. Suggestions?

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9 comments

Kroote September 24, 2016 16:35

I had to do a clean boot on my computer and now I cant seem to get jump to work I went into my task manager and enabled jump at startup again but it still after restarting didn't work. The message on my android is "Computer is offline"

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Jump Desktop Support September 26, 2016 13:27

@Kroote,

Can you open up "Jump Desktop Connect" on your PC and then click the settings icon the top right. Then click Diagnostics and check the version number. If you're running 4.9.8, please update to the latest release by visiting this URL on your PC here: https://jumpdesktop.com/go

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Tony Sims December 12, 2016 03:56

Where is the solution to this issue? Seems Kroote didn't intend to help just present a diversion.

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goldone December 28, 2016 12:45

Also, interested in the solution.

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Jump Desktop Support December 29, 2016 16:10

@Tony @Goldone : Can you make sure the remote computer is set to never go to sleep while it's connected to a power source? On Windows open "Power options" and make sure "Put computer to sleep" is set to "Never". On a Mac, open up the "Energy Saver" preferences and make sure "Computer sleep" set to "Never" when connected to a power adapter.

If the above doesn't work please let me know.

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judy kish February 26, 2019 02:51

I have been encountering the same error message and the remote computer is set to wake on network access. (Mac OS X Mojave). Is this insufficient? Is it mandatory that the computer be set to NEVER SLEEP?

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Jump Desktop Support February 26, 2019 12:20

Hi Judy: At the moment you have to set the computer to never sleep: System Preferences -> Energy Saver -> Select the 'Power Adapter' if you see it -> 'Prevent computer from sleeping automatically when display is off' should be checked.

In our upcoming update, we've added wake on network access support - however you will need to atleast have one computer on the network running at all times so that it can wake the other machines when you are away from the network.

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Paul Harrington May 06, 2020 23:28

"Put computer to sleep"was already set to "Never" and 'Prevent computer from sleeping automatically when display is off' was already checked but still having the problem. What else can be tried?

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Sasi November 29, 2022 05:04

Guys, any solution? I am still having this issue. set all as you guys mentioned. But not connected and saying 'not online'

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