After connecting, screen goes black
This is my first day trying Jump Desktop, as after upgrading to OS X Yosemite my Microsoft-provided Remote Desktop Connection for Mac stopped working. I've experienced this before: http://www.urtech.ca/2014/02/solved-remote-desktop-shows-black-screen-in-windows-7-and-8/ and not starting RDC in full screen mode was a workaround, until Yosemite came around.
Now, with Yosemite neither RDC nor Jump Desktop work. I'd like to evaluate Jump Desktop but at this point I've never seen it work.
-
More information: It happens when connecting from my imac to my desktop Win7 PC. I think it happens because the screen resolution of my imac exceeds that of the PC. When it happens the initial connection appears to exceed because I can view a corporate warning about connecting to the network (I connect via a VPN). Then (I presume) negotiation begins about the screen resolution. At this time the connection freezes and when I move the mouse it starts painting black wherever the mouse moves. I can connect multiple times and it happens every time.
The workaround is to then connect with a Win7 laptop whose resolution is less than the PC I am connecting to. Once I do that I can connect from my imac again without issue (until I upgrade OS X again, presumably). Once the situation is fixed both Microsoft RDC and Jump Desktop work fine, so this does not appear to be a problem with Jump Desktop itself.
The thing I am not sure about, is does my imac have this problem because it is OS X, or because its screen resolution is higher than the Win7 PC I am connecting to? Because the only other machine I have to test with is a Win7 laptop whose screen resolutions is less than the Win7 PC I am connecting to.
My Jump Desktop version is Version 5.0.1 (128)
Please sign in to leave a comment.
Comments
2 comments