Activity Log.

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Joe Garcia

November 07, 2015 01:56

Does anyone know if there is a any to check the activity log? if so how many days it might show. Thanks

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  Jump Desktop Support November 08, 2015 01:12

  Hi,

  What exactly are you looking for? Incoming connections to the computer? If so, the new Jump Desktop Connect app logs incoming connection requests:

  1. On Windows: Open up the Event Viewer and then look in the "Applications" event logs with source = "Jump Desktop Connect".

  2. On a Mac: Open up /Library/Logs/Jump Desktop/access.log

   

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  Marco Moriel August 09, 2016 22:59

  Hi,

  I have the same problem I don't know exactly where the log files are showing because on the "Applications" event logs with source not.

  Thanks

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  Jump Desktop Support August 10, 2016 15:06

  Marco, are you checking on the PC? Have you opened up the Event Viewer? 

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  Marco Moriel January 05, 2017 20:41

  what is what exactly what you want me to see?

   

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  Caroline Clohesy August 09, 2018 08:02

  Is there any way to have Jump Desktop show a disconnection in the log as well as a connection?
  The Jump Desktop log only seems to log a connection and not a disconnection and uses a '0' event log ID.

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  Jump Desktop Support August 09, 2018 08:06

  @Caroline - thats a good suggestion. We'll add logging of disconnects too.

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  Jump Desktop Support August 09, 2018 10:04 (Edited August 09, 2018 10:06)

  @Caroline - actually I just checked with the devs. This has already been implemented in Jump Desktop Connect 6.0.

  6.0 also logs more details about the incoming connection (associated public IP address, device id and Jump Desktop account email). It will also log a "Connection closing" message when the connection terminates.

  If you want to try out 6.0: Open up Jump Desktop Connect, click the settings icon and then click 'Updates' and check the 'Beta Updates' checkbox and then click 'Check for updates'.

  We'll be rolling out 6.0 via automatic updates for existing customers over the next couple of weeks. 

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  Caroline Clohesy August 09, 2018 10:36

  Hi - that will be great to see when it does and it should be easy enough to include those comments when I run logs.

   

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