After using Windows 10 Media Creation Tool to update 10586, Jump Desktop Connect doesn't work - Host Address IP address method still works.
After using Windows 10 Media Creation Tool to update 10586, Jump Desktop Connect doesn't work - Host Address IP address method still works.
Some people are having difficulty installing the update, Windows 10 Home, Version 1511, 10586.
Windows update wasn't working, so I used Windows 10 Media Creation Tool to upgrade.
The upgrade worked, but now, Jump Desktop Connect doesn't work.
I launch the Jump Desktop Configuration Wizard, and I get to “Ready to jump!”
“Your computer has been configured for remote access “.
However, touching the “Jeff415-PC secure screen sharing” doesn’t work.
It stays on “connecting”.
I separately run a TightVNC server, and use JumpVNC’s Host Address IP address method.
(unencrypted VNC)
That still works.
I’ll just stick with the IP address method for now; they both work the same to me.
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Jeff, can you please grab the Jump Desktop Connect logs from your Windows machine? Open up Jump Desktop Connect and then click the settings icon on the top right and then click Diagnostics? Diagnostic Logs. Send the log zip file to support@jumpdesktop.com - we might be able to help here.
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Automatic login was working for a couple days, but then it stopped again.
I'm using a Nexus 10 that's still on KitKat.
I don't know if that has to do with anything.
With a Nexus 7 with Marshmallow, Automatic login gives “Almost done”.
I'll just use the IP login for now, and see if automatic login springs back up later.
I'll send the latest logs to support@jumpdesktop.com.
Edit: I reinstalled Jump desktop connect, and Automatic login works again (Jeff415-PC is green).
I'll attach a second file of logs for when it started working again. -
Hi Jeff,
We recently released Jump Desktop Connect 5.0 Beta that should fix this issue. Please do try it out and let me know if it fixes it for you. Here's how you install the beta: https://support.jumpdesktop.com/entries/109741706 .
Also - I would recommend moving away from using VNC and instead switching to Fluid Remote Desktop. It is much faster than VNC and much more capable. We'll soon be adding audio streaming to Fluid Remote Desktop as well. To remove VNC and enable Fluid Remote Desktop, open up Jump Desktop Connect and click on the settings icon on the top right. Then click Advanced and make sure "Fluid Remote Desktop" is checked. You should then see a light blue icon in Jump with your computer's name on it. Click it to connect.
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>Jump Desktop 7.0.3 Beta for Windows
>Download 7.0.3 from here: https://jumpdesktop.com/downloads/jdwin
That gives me a Jump Desktop shortcut that goes to:
Jump Desktop 7.0.7 Beta for Windows
In the older Jump Desktop Connect icon that says version 4.9.8, and what I’m currently using, that's where I see the Fluid checkbox option (already previously checked).
“About” on the tablet says Jump Desktop 7.0.1 (105).
Whether I use Jump Desktop 7.0.7, or Jump Desktop Connect 4.9.8, Jeff415-PC lights up green, and Jeff415-PC (fluid) lights up blue
Trying to enter Fluid on both gives me a Windows credentials pop-up.
It asks for a password, but I don't have a password to my computer.
I’ll stick with Jeff415-PC and Jump Desktop 7.0.7 Beta for now. -
Hi Jeff,
1. When you start your Windows computer, does it prompt you to enter a password log in? If so, thats the user account and password you should use to login into Fluid.
2. Also, sorry for not being specific earlier. Please upgrade to Jump Desktop Connect 5.0.29 on the remote computer: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-5.0.29.0.exe (this will replace Jump Desktop Connect 4.9.8).
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>Jump Desktop Connect 5.0.29
Thanks.
It now says version 5.0.29 in Diagnostics.
>does it prompt you to enter a password log in?
No I don't have to a password when I use my computer.
Windows 10
Settings > Accounts > Sign in options >
Your account doesn't have a password.
You must add a password before you can use the other sign-in options.
With version 5.0.29, Fluid still asks for a password.
IP login and Jeff415–PC login work fine with 5.0.29.
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Hi Jeff,
Fluid asking for a password is by-design.It will not allow you to login with user accounts that don't have a password set - this is a security measure. Here are a couple of options to try out:
- Add a password to your existing user account. If you don't want Windows to prompt you for a password after startup, you can always turn on automatic logons in Windows 10.
- Alternatively, you can also create a new Windows user with a password and use that to log into Fluid.
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