Issue Connecting to Systems with Monitors in Portrait Mode

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Rami Radi

November 22, 2023 17:55

When connecting with Jump Desktop to a system with one or more monitors that are in Portrait mode, Jump Desktop will switch them to landscape mode and mess everything up.

While connected, you can manually change the monitors back to portrait mode, but Jump Desktop doesnt remember that setting. And the next time you connect, it will do the same thing and change any monitor that is in portrait mode to landscape.

Here is a short video showing the problem clearly. I hope this can be resolved in an update soon.

https://youtu.be/lC-dQtVRT6s

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  Abdul Ghani Madid February 12, 2025 12:59

  Hi, Thank you for reaching out to us.

  For the display issue, please enable Jump's Virtual Display when connecting to the remote (host) computer.To do this, once you're connected, click on Displays and then select Virtual Monitor.

  Thanks

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