Jump Desktop immediately closes upon trying to connect to remote computer

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Bacuba

February 06, 2024 03:25

Hi there,

Jump Desktop on Windows 11 used to work, but now when I try to connect to a remote mac host computer, it immediately closes upon attempting to connect. So when I right click and press "connect", I cannot type in the password because the program immediately closes.

Jump desktop is listed under my Windows Firewall as an allowed app for both incoming and outgoing connections. Windows remote desktop is enabled. 

Is there a solve for this?

System details:

Windows 11

NVIDIA 4090 (latest studio drivers)

 

 

1

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  Janos Toman February 12, 2025 19:32

  Same happens to me now. Windows 10.

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  Abdul Ghani Madid February 14, 2025 13:06

  Hi, Thank you for reaching out to us.
  
  To better assist you with this issue, please send us a support request along with the Jump Desktop logs from the local machine you are connecting FROM.
  To retrieve the logs, open Jump Desktop on your local machine, attempt to connect, and if the connection fails, click Help in the menu bar, then select Diagnostic Logs. This will generate a ZIP file containing the logs.
  Please attach this ZIP file to your support request ticket.
  
  Thanks

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